Benefits Experience Associate - Canada - Remote (Contract)

*Please note that this is a 14 month contract, with the possibility of being converted to a permanent role*

Are you ready to be the go-to expert guiding Canadian businesses and their employees through their group benefits journey? As a Benefits Experience Associate at Humi, you’ll play a key role in delivering exceptional service and education!

At Humi, we take pride in going out of our way to help Canadian businesses and families take ownership of their financial security. As our team is rapidly scaling, we are looking to find a driven, energetic, and highly organized professional to join as our Benefits Experience Associate.

As the Benefits Experience Associate, you will join Humi’s Benefits Experience Team, one of three pillars within our benefits brokerage. We will empower you with all of the tools and skills you need to thrive in the world of benefits. You will support both the Benefits Sales and Portfolio teams by playing a vital role in providing exceptional service and support to our clients and their employees. This role is critical in making good first impressions with our clients and will contribute to the success of their retention and Humi’s reputation as being education-focused advisors. 

Who are we?

Humi is the Canadian employment platform. We help Canadian businesses be better employers. Founded in 2016, Humi started as a simple cloud-based web app that stored employee data. Thanks to the support of customers, Humi has built solutions that allow Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits, and payroll.

We've officially joined Employment Hero to accelerate our vision and support their mission to make employment easier and more valuable, for everyone! Since Employment Hero's inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 400,000 businesses globally, with 2.9 million+ users on the platform. We have no plans to slow down.

We believe in distributed employment and take a ‘Remote First' approach with our team. This position can be done 100% remotely from anywhere within Canada.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

https://www.humi.ca/blog-post/exciting-news-humi-joins-forces-with-employment-hero-to-accelerate-our-vision

What will you be doing as a Benefits Experience Associate?

• Serve as the primary point of contact for clients (plan administrators) and their employees regarding benefit inquiries, claims, and general assistance by responding promptly and professionally to emails and support tickets, providing accurate information, and addressing concerns or issues effectively
• Educate and guide your plan administrators and their employees on the various aspects of their group benefits plan, including coverage details, eligibility requirements, and claims procedures through one-on-one admin sessions and company-wide employee sessions
• Process and administer enrolments, terminations, and changes for your Benefits Plus clients in a timely manner, ensuring compliance with applicable regulations and policies
• Maintain accurate and up-to-date client records, documentation, and databases to ensure data integrity and facilitate efficient information retrieval
• Stay informed on industry trends, regulatory changes, and best practices related to group benefits plans across Canada to provide proactive information to your clients

In your first 30 days, you will:

• You will be attending Humi’s immersive onboarding program that will teach you all the aspects of the business while meeting with different cross-functional collaborators
• Be acquainted with the different platforms and software (Hubspot, Salesforce, Slack, Notion, and Asana) that will be used day-to-day
• Gain a deep understanding of what benefits are
• Gain a deep understanding of Humi’s overall value proposition as well as the Benefits team’s value proposition
• Shadow Humi’s benefits sales & renewal advisors to see the value proposition in action and understand the lifecycle of a benefits plan
• Shadow your fellow Associates, Benefits Experience to better understand what your day-to-day will look like

In your first 60 days, you will:

• Have built a strong foundation and understanding of how the three Benefit pillars operate within Humi
• Understand how benefit plan administration can vary from carrier to carrier
• Begin to answer client’s basic coverage and claim questions as overflow support to existing Associates
• Be introduced to our carrier representatives
• Create and present mock client-facing presentations for admin and employee education sessions
• Be introduced and trained on Benefits Plus tasks

In your first 90 days, you will:

• Be assigned and introduced to your own block of clients that you will now be responsible for
• Have a concrete understanding of all our internal platforms and CRMs for accurate data management
• Be set up with a regular cadence of performance assessment reviews, and be provided with feedback and goal setting guides for upcoming months, years, etc.

In your first year, you will:

• Have complete autonomy and ownership of client interactions
• Increased cross-functional collaboration within Humi (e.g. software sales, product, engineering, etc.)
• Have ongoing training and development opportunities, whether through carrier webinars, industry certifications, or resources for professional growth

What are we looking for in a Benefits Experience Associate?

• At least one year of previous experience in group benefits customer service with an insurance carrier or benefits brokerage is required
• Strong interpersonal and communication skills, both written and verbal, with the ability to effectively convey complex information to clients and internal stakeholders
• Excellent problem-solving abilities and the capacity to handle multiple priorities in a fast-paced environment
• Highly proficient in using computer systems and software applications (Microsoft Suite) is required
• Experience with Hubspot, Notion, and Zendesk is highly desirable
• Attention to detail and a commitment to delivering high-quality service to clients
• Demonstrated ability to work independently as well as part of a team, displaying a positive and collaborative attitude
• GBA or CEBS is desirable, but not mandatory

In short, you’ll love working with us if:

• Revolutionizing employment gets your heart racing
• You thrive on the flexibility (and responsibility) of a remote-first business
• Our values align, and shape how you show up every day
• You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people

Plus, you’ll get to enjoy a number of great perks, including:

• A generous budget for your home office
• Remote First - Work 100% remotely from anywhere within Canada
• Cutting-edge tools and technology
• Reward and recognition programs - because great work should be recognized and rewarded
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in September 2025

Salary: $60,000 - $65,000 CAD

Are we a match? 

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

Humi is now officially part of the Employment Hero family! During this transition, you might notice job postings on both Humi's and Employment Hero's career pages. This is completely normal. Feel free to explore both platforms and apply for the role that best matches your skills and experience. We're excited to see your application!

Humi is dedicated to fostering an inclusive work environment where everyone can do their best work. We encourage people of all backgrounds to apply.

Humi is committed to fostering an inclusive work environment where everyone can do their best work. We encourage people from all backgrounds to apply.