Customer Solutions Representative

As a Customer Solutions Representative at Husqvarna Construction, your key responsibilities include responding to customer inquiries via phone and email, accurately processing orders, providing shipment tracking information, and maintaining communication with sales teams to resolve issues. You'll also manage case inventories within a CRM system and offer basic technical guidance on products.

To qualify for the Customer Solutions Representative role at Husqvarna Construction, candidates should possess a high school diploma or equivalent, along with 3-5 years of experience in a similar role, balancing call center duties and data entry. Strong communication skills and familiarity with CRM systems and Microsoft Office, especially Excel and Word, are essential.

Customer Solutions Representatives at Husqvarna Construction enjoy a standard weekday schedule, with shifts ranging between 7:00 a.m. and 6:00 p.m. from Monday to Friday, providing a great work-life balance.

Husqvarna Construction provides a comprehensive benefits package for Customer Solutions Representatives that includes medical, dental, and vision insurance from day one, paid time off after 90 days, a 401(k) plan with matching, and unique programs like educational assistance and discounts on products.

At Husqvarna Construction, we encourage career growth through various opportunities including our education assistance program and internal promotions. As a Customer Solutions Representative, you'll gain valuable experience and knowledge that can open doors within our global company.

To effectively handle difficult customer situations, I calmly listen to the customer's concerns, acknowledge their feelings, and ensure that I understand the issue fully before offering solutions or alternatives. This approach not only defuses tension but also shows the customer that their needs are a priority.

In my previous roles, I used CRM systems extensively to process customer orders accurately and maintain data integrity. My experience in data entry has taught me the importance of accuracy and efficiency, ensuring smooth transactions that enhance customer satisfaction.

One instance was when a customer experienced a shipment delay. I proactively communicated with our logistics team to track the order and kept the customer updated throughout the process. By providing timely information and showing empathy, I resolved the issue while retaining the customer's trust.

I prioritize tasks based on urgency and customer needs. I use techniques such as categorizing inquiries and setting reminders to ensure that I address pressing issues first while maintaining organized workflows for ongoing cases.

I possess a solid understanding of the products and services offered, allowing me to guide customers effectively. I also have experience interpreting technical documents, which helps me provide informed advice and troubleshoot common issues.

Effective communication is critical in this role as it builds trust and rapport with customers. Clear, empathetic communication ensures that customers feel heard and understood and helps to convey accurate information efficiently.

Husqvarna Construction offers an extensive selection of machines and tools designed for construction and stone processing. I am aware of the key products, including cutting and sawing equipment, which allows me to make informed recommendations to customers.

I believe follow-up communications are crucial for customer satisfaction. I schedule follow-ups after resolving issues or fulfilling requests, ensuring customers feel valued and aware of next steps, which enhances our service relationship.

I employ tools like task lists and CRM software to keep track of customer inquiries and orders. Additionally, I designate specific times in my day for email correspondence, ensuring that I remain efficient and organized.

I am motivated by the opportunity to solve problems and assist customers in achieving their goals. Ensuring customer satisfaction drives my performance and motivates me to constantly improve my skills in this role.