Technical Writer

As a Technical Writer at Ignite IT, you will take charge of developing and maintaining documentation for enterprise IT infrastructure and security policies. Your role includes crafting Standard Operating Procedures (SOPs) for data center management, writing end-user guides for automation tools, and documenting workflows related to change, configuration, and problem management. Your expertise ensures that all documentation aligns with federal compliance standards and best practices in the industry.

To apply for the Technical Writer role at Ignite IT, candidates should have at least 2 years of experience in a similar capacity, displaying strong technical writing and documentation skills. Familiarity with tools such as Red Hat Satellite Server, Ansible, and Morpheus Data is advantageous, alongside knowledge of compliance requirements including NIST and FISMA. A U.S. Citizenship requirement and the ability to maintain a government clearance are crucial for this role.

At Ignite IT, we foster a collaborative Agile environment where creativity and innovation thrive. As a Technical Writer, you will be part of a team that values input from each member, ensuring that your ideas and expertise play a vital role in creating effective documentation. Our commitment to professional development also means you’ll have opportunities to grow and learn continuously in an engaging workplace.

Ignite IT provides a comprehensive benefits package for Technical Writers that includes health insurance with multiple plan options, dental and vision insurance, and a 401(k) plan with matching contributions. We also offer professional development assistance, training, tuition reimbursement, paid time off, and a flexible schedule to help maintain work-life balance. Our inclusive workplace promotes equal opportunity for all employees.

Ignite IT emphasizes the importance of compliance in all technical documentation. As a Technical Writer, you will ensure that all materials adhere to federal compliance standards such as NIST and FISMA. Your work will include developing documentation Policies and Procedures that comply with legal requirements while reflecting industry best practices to support our mission in government cloud infrastructure projects.

When answering this question, focus on specific frameworks you've worked with, such as the Agile or Waterfall methodologies. Discuss how these frameworks helped structure your documentation processes. Highlight your ability to adapt your writing style to various frameworks to meet project requirements effectively.

Be prepared to discuss your strategies for ensuring accuracy, such as peer reviews, proofreading rituals, and testing your documentation with actual users. Mention the importance of understanding your audience and using clear, concise language to convey complex information.

In your response, outline the tools you're familiar with, such as Microsoft Word, Markdown editors, or specific technical documentation tools like MadCap Flare or Confluence. Discuss how these tools enhanced your productivity and improved the quality of your documentation.

Share examples of how you solicit and manage feedback from your peers or stakeholders. Explain how you approach constructive criticism and demonstrate flexibility in making necessary revisions while still maintaining the integrity of your original content.

Use this opportunity to narrate a specific project, focusing on the challenges faced, your approach to tackling those challenges, and the solutions you implemented. Highlight how this experience enhanced your problem-solving skills.

When answering, provide a brief overview of your experience with compliance standards. If applicable, share specific projects where you've had to ensure documentation compliance and any relevant training or certifications you've received regarding these standards.

Discuss your approach to creating end-user guides, mentioning methodologies like user needs analysis, and iterative development. Explain how you gather user feedback to continuously improve the guides for clarity and usability.

Emphasize the importance of version control in maintaining accurate documentation. Discuss the tools you use and your processes for documenting changes, managing versions, and ensuring that all team members are aware of the most current documents.

Outline your structured approach to developing Standard Operating Procedures, including research, stakeholder interviews, and drafting. Mention how you ensure that the SOPs are accessible and easy to understand for all users.

Share your strategies for professional development, such as attending workshops, following industry blogs, and participating in online communities. Express your passion for continuous learning and how it impacts the quality of your work as a Technical Writer.