Job details

Patient Representative

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Job Description:

The Patient Representative-Radiation Oncology facilitates effective clinic organization and patient care by serving as a communication link between the patients, staff, physicians, hospital departments or other outside health care entities. May perform a broad range of responsibilities including: receptionist, scheduler, patient registration, chart acquisition, and telephone triage. Establishes and maintains standards by promoting 'best practices' in the assigned area and provides coaching support for department team members as they strive for continuous process improvement. Must use critical thinking and problem solving skills and provide backup assistance as necessary to carry out daily operations.

Job Essentials

1. Clinic Scheduling - Ensures effective and efficient clinic flow. Coordinates clinic schedule by effectively scheduling appointments, collaborating with team members to maintain appropriate clinic load, and appropriately accommodating special needs. Identifies need and resources to accommodate expanded clinic time as necessary. Ensures effective appointment confirmation process.
2. Records/Charts - Establishes and maintains complete, accurate and timely medical records and other program documents in accordance with hospital, departmental, legal, and professional requirements.
3. Reporting - Develops and maintains systems for data management to meet requirements. Ensures accurate data entry for reporting to internal and external consumers of the information.
4. Patient Contact - May perform patient care duties within scope of licensure.
5. Correspondence - Creates correspondence to families, insurance providers, and others within requested timeframe and develops other program documents as required.
6. Compliance/Quality - Ensures compliance with departmental, clinic and corporate policies, procedures and best practices. Identifies and appropriately manages compliance with regulations mandated by various federal, state or accrediting agencies. Identifies and implements best practices to ensure effective and efficient clinic operation.
7. Safety - Demonstrates focus on safety, adhering to all applicable safety standards including the National Patient Safety Goals and is pro-active in identifying and correcting unsafe practices and conditions.
8. Physician Relations - Demonstrates the ability to communicate effectively and work collaboratively with physician(s). Utilizes chain of command appropriately.
9. Supplies - Maintains an adequate inventory of supplies and equipment to meet clinic requirements. Orders supplies and equipment necessary for patient care. Prepares accurate requisitions for stock supplies and individual patient charges.
10. Community Stewardship/Education - Understands and actively engages in their assigned role for a disaster response. Is flexible with work schedule and assignments to support patient care needs. May also: 1) participate and manage community educational activities and 2) contribute to positive student experiences in the clinic or facility and actively supports student learning as appropriate.

Minimum Qualifications

One year staff or customer service leadership experience utilizing computer skills including word processing, spreadsheet applications, email, appointment scheduling, registration, billing, and electronic medical records.
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Demonstrated effective interpersonal and communication skills.
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Demonstrated ability to organize, prioritize and work independently on projects.
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Demonstrated general office skills (i.e. typing, faxing, and filing).

Preferred Qualifications

CNA or Medical Assistant certification
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Provider BLS certification.

Experience in a clinic coordinator or similar role including: scheduling, reception, medical records, filing, Medical Terminology and telephone triage.
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Spanish speaking/interpreter skills

Physical Requirements:

Carrying, Hearing/Listening, Lifting, Manual Dexterity, Pulling/Pushing, Seeing, Speaking

Location:

Intermountain Health St George Regional Hospital

Work City:

St George

Work State:

Utah

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.34 - $22.54

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.

Average salary estimate

$41500 / YEARLY (est.)

min

max

$36000K

$47000K

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What You Should Know About Patient Representative, IMH

If you're looking for a fulfilling career as a Patient Representative at Intermountain Health St George Regional Hospital, this role could be a perfect fit! As a Patient Representative in Radiation Oncology, you’ll be the crucial link between patients, staff, and healthcare providers. Your main role will be to ensure that everything runs smoothly in the clinic, from scheduling appointments to managing patient communications. You'll be actively involved in making sure that patients feel welcomed and informed throughout their visit. Your responsibilities may include patient registration, coordinating clinic schedules, and ensuring accurate medical records. A focus on best practices and continuous improvement is key, and you’ll have the chance to coach your teammates along the way. The position offers a dynamic work environment where your critical thinking and problem-solving skills will be invaluable. You'll be embracing elements of patient care, compliance, and safety, all while maintaining great relationships with physicians and other staff members. Ideally, we’re looking for someone with customer service experience, strong communication skills, and a knack for organization. Experience in a clinical setting and relevant certifications are a plus! You'll not only contribute to better patient outcomes but also engage with the community and support educational initiatives. Join us at Intermountain Health St George Regional Hospital, where your work genuinely makes a difference in patients’ lives!

Frequently Asked Questions (FAQs) for Patient Representative Role at IMH

What are the responsibilities of a Patient Representative at Intermountain Health St George Regional Hospital?

As a Patient Representative at Intermountain Health St George Regional Hospital, you'll manage a variety of responsibilities critical for smooth clinic operations. This includes scheduling appointments, maintaining accurate medical records, coordinating with healthcare providers, and ensuring effective patient communication. You'll also work on compliance and quality assurance tasks, and at times, assist with patient care duties within your scope of practice. Your role is pivotal in ensuring patients feel supported and informed throughout their healthcare journey.