Vice President, Client Solutions

As the Vice President, Client Solutions at Influential, your key responsibilities include managing strategic accounts, ensuring effective staffing for your portfolio team, advocating for clients, and driving program success. You will also be tasked with building strong client relationships, managing escalations, and collaborating with various departments to address client needs and maintain long-term business goals. Ensuring that all campaign KPIs are met and fostering innovation will be essential aspects of the role.

To qualify for the Vice President, Client Solutions position at Influential, candidates should have at least 9 years of experience in a digital or advertising environment. Exceptional engagement and negotiation skills are needed, along with the ability to work in a fast-paced and dynamic environment. A Bachelor’s degree or equivalent experience is required, as well as knowledge of social platforms like Instagram, TikTok, and Facebook.

Influential boasts a collaborative and inclusive work culture where diverse perspectives are encouraged and celebrated. As the Vice President, Client Solutions, you'll be part of a fast-moving team that continuously pushes the envelope in influencer marketing. Remote work options and flexible time off support a healthy work-life balance, allowing you to thrive both personally and professionally.

In the role of Vice President, Client Solutions, you will play a crucial part in client success by ensuring that your portfolio team is aligned with client goals and equipped with the necessary resources. By championing best practices and driving innovative solutions, you will lead campaigns that not only meet but exceed performance objectives. Your engagement with clients will establish trust and set the stage for long-term partnerships.

The salary range for the Vice President, Client Solutions role at Influential is between $170,000 and $190,000. This competitive compensation reflects your leadership responsibility, the expertise required for the position, and the significant impact you will have on client relationships and campaign success.

In your response, highlight a collaborative leadership style that emphasizes transparency and support. Discuss how your approach has successfully motivated teams and led to exceeding client expectations in previous roles, demonstrating your ability to adapt and innovate within the influencer marketing space.

Explain your proactive conflict resolution strategies, emphasizing the importance of communication and understanding client perspectives. Describe a specific instance where you successfully navigated a conflict, showcasing your negotiation skills and ability to maintain a positive client relationship.

Prepare a detailed narrative of a specific campaign where you led a team to success. Explain the objectives, your strategic approach, key challenges faced, and the metrics that showcased the campaign's impact. Highlight how your leadership contributed to achieving or exceeding client goals.

Discuss your data-driven approach to understanding market trends and client needs. Detail how you leverage innovative solutions and strong relationships to develop organic growth strategies, using specific examples from your past experience in growing accounts effectively.

Describe your organizational strategies for managing multiple priorities, such as using project management tools and maintaining clear communication with your team. Emphasize your ability to delegate responsibilities effectively while ensuring quality outcomes for each client.

Articulate your understanding of AI and data analytics in enhancing influencer marketing strategies. Provide examples of how you've used technology to improve campaign outcomes in previous roles, demonstrating your forward-thinking approach to the evolution of the industry.

Share specific methods you use to keep your team engaged, such as regular check-ins, recognizing achievements, and fostering a culture of collaboration. Explain how you align team objectives with overall client goals to create a united vision.

Discuss key performance indicators (KPIs) you prioritize, such as engagement rates, reach, ROI, and customer acquisition. Explain how you've used these metrics to evaluate past campaigns and drive future strategies.

Walk through your structured approach to proposal development, including researching the client's market, identifying their needs, collaborating with your team for creative solutions, and aligning proposed strategies with measurable outcomes. Highlight how your insights will provide a strategic advantage.

Provide an informed perspective on current industry challenges, such as authenticity, algorithm changes, and competition. Share your insights on how effective leadership and innovative strategies can help navigate these challenges to create successful campaigns.