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Social Media Manager - Hybrid (Chicago)

Company Description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

 B2B Social Media Manager - Foodservice Media Portfolio

About the Role

Are you an energetic and creative B2B Social Media Manager? We're looking for someone like you to drive our organic social media platforms for our Foodservice media portfolio. You'll be working with exciting brands like Nation's Restaurant News, Restaurant Business, Restaurant Hospitality, Foodservice Director, CSP, and Supermarket News.

As our Social Media Manager, you'll develop, produce, and deploy organic social media campaigns. Your goal? To boost awareness, engagement, and growth for our brands' digital portfolios.

What You'll Do

Social Media and Community Strategy & Execution (40%)

  • Create social media content and engagement plans that align with each brand's unique business objectives
  • Manage all social posting, tagging, re-sharing, and engagement across our platforms
  • Build and maintain social media calendars that support our business goals and KPIs
  • Take charge of our brand social media accounts and social listening/distribution apps
  • Set and track social media growth and engagement targets for each brand
  • Cover live and virtual events on social media, either on-site or remotely
  • Inspire creativity in our team to exceed our social media growth goals

Content Marketing & Production

  • Work closely with our Marketing and Brand leaders to create engaging social media assets
  • Use your skills in content development, copywriting, and video production to create standout content
  • Apply your knowledge of SEO, keyword research, and Google Analytics to optimize our social media strategy
  • Set targets for content assets and report on their progress and ROI

Qualifications

What You'll Bring

  • A proven track record in social media marketing, ideally in B2B media/digital or events
  • Experience with major social platforms: LinkedIn, Facebook, Instagram, YouTube, Pinterest, and TikTok
  • Hands-on experience with social media listening and distribution software
  • Creative skills with Adobe Creative Suite for asset production
  • Strong organizational and prioritization skills
  • Excellent collaboration and communication abilities
  • A "can-do" attitude and a desire to keep learning and problem-solving
  • Travel: ~10%

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

  • Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
  • Broader impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
  • Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
  • Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount 

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

See how Informa handles your personal data when you apply for a job here.

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Social Media Manager - Hybrid (Chicago), Informa Group Plc.

We're excited to announce an opportunity for a talented Social Media Manager to join Informa, a leader in the B2B realm, based right in Chicago! If you're full of creative ideas and have a passion for engaging audiences, this job could be your perfect fit. As our Social Media Manager, you'll be the driving force behind the organic social media strategy for our esteemed Foodservice Media Portfolio. Your role will involve crafting and deploying innovative social media campaigns for top brands like Nation's Restaurant News and Restaurant Business, helping boost their visibility and engagement across various platforms. You’ll collaborate closely with marketing leaders to develop eye-catching content that aligns with each brand's objectives while also ensuring that you're in tune with industry trends. With responsibilities that include managing social calendars, tracking growth, and even covering live events, each day promises to be dynamic and fulfilling. Plus, with our commitment to providing a supportive and flexible work environment, you’ll have the freedom to shine while balancing work and life. If you have a strong background in B2B social media, a flair for creativity, and the motivation to keep learning, we want to hear from you. Join us at Informa and help turn the ordinary into extraordinary!

Frequently Asked Questions (FAQs) for Social Media Manager - Hybrid (Chicago) Role at Informa Group Plc.
What are the main responsibilities of a Social Media Manager at Informa?

The Social Media Manager at Informa is responsible for strategizing and executing organic social media campaigns tailored for our Foodservice Media Portfolio. This includes creating engaging content, managing social calendars, and tracking engagement metrics across platforms like LinkedIn and Instagram.

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What qualifications do I need to apply for the Social Media Manager position at Informa?

To qualify for the Social Media Manager role at Informa, you should have a proven track record in social media marketing, especially in B2B environments. Familiarity with major social platforms and experience in content production, including video and graphics, are essential. A collaborative spirit and strong communication skills are also crucial for success.

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How can the Social Media Manager impact brand growth at Informa?

The Social Media Manager plays a key role in enhancing brand visibility and engagement. By crafting targeted content and adapting to market trends, you will significantly contribute to driving audience interaction and expanding the digital footprint of Informa’s Foodservice brands.

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What benefits does Informa offer to its Social Media Manager?

Informa provides a vibrant work culture with great community engagement opportunities and generous benefits, including flexible working arrangements, professional development resources, and a competitive PTO policy, ensuring that our Social Media Manager can thrive both professionally and personally.

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Is there room for growth in the Social Media Manager role at Informa?

Absolutely! Informa actively encourages career development through tailored training opportunities and mentorship programs. As a Social Media Manager, you will have pathways for advancement and the ability to take on more significant responsibilities over time.

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Common Interview Questions for Social Media Manager - Hybrid (Chicago)
What strategies do you use to create effective social media campaigns?

When answering this question, highlight your approach to aligning campaigns with business objectives, using data-driven insights, and using creative storytelling to engage the audience. Share specific strategies or metrics you have used in previous campaigns.

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How do you handle negative feedback or comments on social media?

Discuss your approach to building a resilient brand reputation by responding professionally and promptly to negative feedback, using it as an opportunity for engagement and improvement. Sharing an example of a situation can illustrate your methods effectively.

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What tools or software are you familiar with for managing social media?

Mention specific tools you have used, such as Hootsuite or Buffer, and describe how you leverage analytics tools to monitor performance. This indicates your hands-on experience and how you stay informed about social media trends.

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Can you share an example of an innovative social media campaign you executed?

Provide a detailed example where you conceptualized, implemented, and evaluated a successful social media campaign. Discuss the challenges you faced, your creative process, and the outcomes achieved.

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How do you keep up with the latest social media trends and algorithm changes?

Explain your methods for staying informed, whether it's through industry publications, networking with peers, or participating in webinars. This shows your proactive nature and commitment to continuous learning.

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What is your experience with content creation tools like Adobe Creative Suite?

Detail your experience with Adobe products, emphasizing specific projects where you created engaging visual content. Highlighting both technical skills and your creative process will give insight into your capabilities.

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How do you measure the success of a social media strategy?

Outline the key performance indicators (KPIs) you prioritize, such as engagement rates, follower growth, or website traffic, and discuss how these measurements inform your ongoing strategy adjustments.

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Describe a time when you had to work under a tight deadline. How did you manage?

Share a specific situation where you successfully met a deadline by prioritizing tasks, collaborating with your team, or using tools and technology to streamline your workflow.

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How do you ensure your content is aligned with brand messaging?

Discuss the importance of brand guidelines and collaboration with brand leaders. Present your process for reviewing content and ensuring consistency across all platforms.

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What do you think are the biggest challenges facing B2B social media today?

Provide your perspective on current challenges like competition for audience attention, changing algorithms, and the need for authenticity in messaging. Illustrating your industry knowledge demonstrates thoughtful engagement with the field.

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Informa plc is a multinational publishing, business intelligence, and events group. The company was founded in 1998 and is headquartered in London, United Kingdom.

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Full-time, hybrid
DATE POSTED
March 31, 2025

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