Patient Care Coordinator

As a Patient Care Coordinator at OnSite Dermatology, your primary responsibilities include managing patient appointments, providing exceptional customer service via high-volume phone lines, and addressing patient concerns with empathy. You'll maintain accurate records in our electronic health record system while collaborating with healthcare providers to ensure seamless care plans and compliance with healthcare standards.

To become a Patient Care Coordinator at OnSite Dermatology, candidates should have a high school diploma or equivalent and at least one year of prior healthcare experience. Strong communication skills, organizational proficiency, and a compassionate mindset are essential traits for this role, along with familiarity with medical software and EHR systems.

Yes, OnSite Dermatology requires candidates for the Patient Care Coordinator position to have prior experience, particularly in patient care coordination or scheduling. A background in navigating insurance eligibility using platforms like Availity is also beneficial.

A Patient Care Coordinator at OnSite Dermatology will be expected to efficiently navigate our electronic health record (EHR) system and other medical software to manage patient information. Familiarity with insurance eligibility platforms is also valuable for this role.

The working hours for the Patient Care Coordinator position at OnSite Dermatology are from 10:30 AM to 7:30 PM EST, allowing for flexibility while providing important support to our patients.

In stressful situations, it's important to prioritize tasks effectively and maintain a calm demeanor. I would first assess the urgency of each request and tackle them systematically, ensuring that I'm keeping communication clear with patients and team members throughout the process.

Certainly! In my previous position, I managed patient scheduling for a busy clinic, which involved coordinating appointments, follow-ups, and ensuring that gaps in care were addressed. I worked closely with doctors and staff to optimize patient experience and satisfaction.

Accuracy is crucial in patient care coordination. I use a systematic approach, double-checking entries and utilizing technology to cross-verify information. Regularly updating records and conducting audits helps maintain accuracy.

In dealing with difficult situations, I believe in using active listening to understand the patient's concerns fully. I would empathize with their situation, maintain a professional tone, and work collaboratively to find a solution that meets their needs.

Compassion is key for a Patient Care Coordinator. It's essential to genuinely care about patient well-being and to communicate that through every interaction, creating a trusting relationship that fosters open dialogue.

I start by assessing tasks based on urgency and importance. Creating a prioritized list helps me focus on immediate concerns while ensuring that ongoing tasks are also managed effectively without losing sight of patient care.

I prioritize clear communication and respect for each provider's expertise. Regular check-ins and maintaining an open line of communication help facilitate smoother collaboration and ensure that patient care plans are aligned with overall health goals.

My communication style is friendly and professional. I aim to be clear and concise, taking the time to ensure that the patient feels heard and understood, which builds rapport and trust in our interactions.

I have hands-on experience with various EHR systems, where I've managed patient records, scheduled appointments, and tracked compliance. I find that being proficient with EHRs greatly enhances the efficiency of patient care coordination.

I am passionate about making a difference in patients' lives, especially within the senior community. OnSite Dermatology's commitment to patient-centered care aligns with my values, and I'm excited about contributing to such an impactful organization.