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Workplace Experience Ambassador 2

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities

  • Demonstrated expertise in executing high profile meetings, catering and events with senior executive participation
  • Support internal and external clients to determine event / meeting needs such as space, physical set-up, AV and technical requirements, catering, and event support
  • Provide backup coverage for Reception. 
  • Primary point of contact for conference center clients; responds to all requests in a timely manner.
  • Consistently deliver high standards of care during events, exceed client expectations, and anticipate needs
  • Manages all operations, functions, and logistics for conference center including scheduling of the conference center, catering, set up and break down conference rooms, coordinating AV assistance,  guest/vendor access
  • Collects feedback from business line stakeholders and client attendees to integrate into continuous improvement effort
  • Complete all tasks and projects as directed and ensure timely delivery based on deadlines
  • Engages in a culture of continuous improvement and innovation by adopting and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies
  • Establish rapport and maintain relationships with internal and external clients and vendors.
  • Handle all administrative support for the conference center and off-site meetings and events, including but not limited to, preparing cost quotes, presentations, responding to inquiries and requests
  • Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption
  • Follow established escalation procedures and incident reporting procedures
  • Stock pantry and supplies daily to main kitchens and cafes
  • Order Kitchen and Café supplies within allotted budget parameters
  • Inventory Management - Maintain stock rm supplies to ensure they are organized and up to date.
  • Provide backup support for reception
  • Work with other Departments to support Return to Office initiatives.  
  • Maintain facilities upholding JLL expectations and standards (Conference Center, Kitchens and Cafes)  
  • Other duties, as assigned or requested by manager
  • ServeSafe Food Handler Certification REQUIRED

Estimated total compensation for this position:

48,000.00 – 59,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary 

  • Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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Average salary estimate

$53500 / YEARLY (est.)
min
max
$48000K
$59000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Workplace Experience Ambassador 2, JLL

Join JLL as a Workplace Experience Ambassador 2 in Chicago, IL, where you'll be at the heart of creating memorable experiences through fantastic events and impeccable service. As part of our dynamic team, you'll support internal and external clients by coordinating high-profile meetings and events, ensuring that every detail is executed flawlessly. From managing catering logistics to providing backup coverage for reception, you'll be the go-to person for our conference center, ensuring everything runs smooth and efficiently. Your expertise will shine as you determine event needs, manage space setups, and coordinate audio-visual technology, all while exceeding client expectations with your proactive service approach. Plus, you'll have the opportunity to engage in continuous improvement initiatives, collecting feedback and suggesting innovative solutions to elevate our offerings. If you love multitasking in a vibrant environment, establishing rapport with clients and vendors, and making every meeting a success, this role is for you. With a commitment to personal and professional growth, JLL supports a work-life balance with outstanding benefits. Ready to shape a brighter way forward? We want to hear from you!

Frequently Asked Questions (FAQs) for Workplace Experience Ambassador 2 Role at JLL
What are the key responsibilities of a Workplace Experience Ambassador 2 at JLL?

As a Workplace Experience Ambassador 2 at JLL, you'll be responsible for executing high-profile meetings and events, supporting clients' needs, and managing all logistics related to the conference center. This includes overseeing catering, technology setups, and ensuring exceptional service delivery. You'll also collect feedback for continuous improvement initiatives and provide backup support for reception.

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What qualifications do I need to apply for the Workplace Experience Ambassador 2 position at JLL?

To be considered for the Workplace Experience Ambassador 2 role at JLL, you typically need expertise in event management, exceptional organizational skills, and outstanding customer service abilities. Additionally, a ServeSafe Food Handler Certification is required. Experience in administrative support and familiarity with operations management is also beneficial.

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How does JLL support employee growth for a Workplace Experience Ambassador 2?

JLL is committed to empowering their employees, including Workplace Experience Ambassadors 2, by providing personalized benefits focused on professional and personal growth. This includes comprehensive training, opportunities for mentorship, and programs promoting mental, physical, and emotional wellness.

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What does a typical day look like for a Workplace Experience Ambassador 2 at JLL?

A typical day for a Workplace Experience Ambassador 2 at JLL involves managing the conference center's schedule, coordinating events, setting up meeting spaces, and providing support to both internal and external clients. You’ll also engage with vendors, handle administrative tasks, and respond to inquiries, ensuring everything is prepared for a seamless experience.

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Is the Workplace Experience Ambassador 2 position at JLL a remote or on-site role?

The Workplace Experience Ambassador 2 position at JLL is an on-site role located in Chicago, IL. This allows for direct interaction with clients and ensures that you’re actively involved in executing events and managing the conference center efficiently.

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Common Interview Questions for Workplace Experience Ambassador 2
Can you describe your experience with planning and executing corporate events?

When answering this question, highlight specific events you've managed, emphasizing your role in logistics, client interaction, and any innovative solutions you implemented to overcome challenges.

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How do you prioritize tasks during a busy event day?

To answer effectively, describe your organizational systems, such as creating checklists or timelines, and give examples of how you've successfully managed multiple priorities in the past.

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What strategies do you use to ensure high standards of service delivery?

You can showcase your commitment to excellence by discussing your attention to detail, your proactive communication style with clients and vendors, and any feedback mechanisms you use to assess service quality.

Join Rise to see the full answer
Describe a time you dealt with a difficult client or situation at an event.

Use the STAR method (Situation, Task, Action, Result) to structure your answer, showcasing your problem-solving skills, empathy, and ability to turn challenges into positive outcomes.

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What experience do you have with vendor management?

Outline your experience coordinating with various vendors, discussing how you establish rapport, negotiate services, and ensure deliverables meet your expectations.

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How do you gather and apply feedback for continuous improvement?

Discuss methodologies you’ve employed to collect feedback, like surveys or follow-up conversations, and how you've used that feedback to refine processes or improve future events.

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Can you provide an example of how you handled an unexpected issue during an event?

Share a specific instance where you had to think on your feet, detailing the situation, your response, and the successful resolution that followed.

Join Rise to see the full answer
How do you ensure compliance with health and safety standards during events?

Explain your familiarity with relevant guidelines, highlighting any certifications you hold, and how you implement policies to maintain compliance in real-time.

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How would you describe your interpersonal skills and how do they contribute to your role?

Provide examples of how you build relationships with clients and colleagues, emphasizing effective communication and collaborative teamwork as critical components of your success.

Join Rise to see the full answer
What do you know about JLL and its commitment to employee development?

Showcase your research on JLL's culture, values, and benefits, relating them to your career aspirations and how being part of JLL aligns with your professional journey.

Join Rise to see the full answer
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We’re JLL. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communit...

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Full-time, on-site
DATE POSTED
April 10, 2025

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