Retail Development Manager

As a Retail Development Manager at CPM, your main responsibilities will include managing and mentoring a team of In-store Promoters across your assigned territory, driving sales by ensuring compliance with retail displays, and maintaining strong relationships with store managers and directors. You'll also be responsible for conducting weekly meetings, onboarding new team members, and collaborating with the training team to create a successful sales strategy.

To be successful as a Retail Development Manager at CPM, previous experience managing field teams is essential. You should also possess strong planning and organizational skills, be proficient with MS Office applications, and be a self-starter with a keen interest in technology. A positive mindset and the ability to meet multiple targets will further enhance your potential in this role.

As a Retail Development Manager at CPM, you will enjoy a comprehensive benefits package, which includes a competitive salary, a bonus structure, 30 days of holiday (including bank holidays), access to a company vehicle, and additional perks like discounts on tech products, quarterly bonuses, and mental health support. You will also receive ongoing Samsung training to help you stay ahead in your role.

CPM is committed to professional growth, offering a structured onboarding program for new Retail Development Managers that spans 12 months. You'll have access to continuous training and development opportunities, including paid Samsung-led training on new product releases, equipping you with the necessary skills to thrive in your position.

At CPM, the culture is centered around inclusivity and collaboration. They strive to create a cooperative environment where unique perspectives are celebrated, encouraging team members to share ideas and achievements. As a Retail Development Manager, you can expect to be part of a supportive team that values your contributions and fosters a strong sense of community.

In managing a team of In-store Promoters, I would focus on building a strong rapport with each team member. I would hold regular meetings to align expectations and priorities, ensuring that each member feels supported. Additionally, I would implement tailored coaching sessions that cater to individual strengths and challenges, thereby empowering each Promoter to excel.

To drive sales and compliance, I would prioritize establishing clear communication with retailers to understand their goals and how we can align with them. I would implement a systematic approach to monitor retail display standards and actively engage with the team to promote product knowledge. Regular audits and feedback sessions would ensure we remain compliant while strategizing on maximizing sales opportunities.

Building strong relationships with retail partners involves open, consistent communication. I would set regular check-ins to discuss performance metrics, address challenges, and share successes. By actively listening to their needs and incorporating their feedback, I would work to develop trust and a long-lasting partnership that benefits both parties.

To keep my team motivated, I would establish a culture of recognition and celebration for achieving goals. Providing individual feedback, setting up incentive programs, and fostering a supportive team environment are key strategies I would use. Regularly reviewing performance and celebrating small wins can significantly enhance team morale and drive.

In a previous role, I encountered resistance from a new team member who was struggling to adapt to our processes. I took the time to understand their concerns through one-on-one discussions. By creating a supportive onboarding plan tailored to their learning style, I was able to help them become more comfortable and ultimately successful in their role.

I have extensive experience working with technology products and have kept up with industry trends. In my previous roles, I regularly engaged with new tech releases and attended product training sessions to stay informed. This knowledge allowed me to provide informed support to my team and enhance their product knowledge when working with customers.

When handling a performance issue, I believe in addressing the matter promptly and constructively. I would have a private conversation with the Promoter, focusing on specific behaviors rather than making it personal. Together, we would establish improvement goals and create an actionable support plan to guide them towards better performance in a supportive way.

To boost our mystery shopping performance, I would conduct training sessions focused on the key evaluation criteria. Role-playing scenarios during team meetings would help Promoters practice and refine their customer service skills. Additionally, I would analyze past mystery shopping reports to identify areas for improvement and implement feedback effectively.

Smooth communication among remote team members starts with utilizing technology effectively. I would implement regular virtual huddles and check-ins to keep everyone connected. Collaborative tools and platforms for sharing updates, goals, and achievements would help maintain transparency and alignment within the team.

I am drawn to the opportunity at CPM due to its exceptional commitment to personal development and nurturing talent within the organization. Being part of a team that values inclusivity and fosters a collaborative environment aligns with my professional values. I believe that my experience and passion for technology would make a significant impact here.