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Sales Account Manager

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Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

The Print & Promotional Inside Sales Specialist will collaborate with all Quill sales teams & internal business units to support new and existing customers, in turn developing transactional and solution sales. They operate as a customer advocate by being the expert in their respective category while ensuring Quill is in optimal position to win profitable deals. Our specialist sales team work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs.

Start Date: Monday, April 21st

What you’ll be doing:

High conversion rate of opportunities within approved margin guidelines.
Support our most valuable customers by partnering with Account Managers and Key Account Managers (up to $5M accounts) to secure one-time and recurring projects.
Manage multiple lead channels from hunt lines, loaded leads, web leads and chat.
Demonstrated knowledge of Quill’s specialized product offerings, pricing, and solutions.
Maintain opportunity pipeline through company CRM and meets Pipeline SOP adherence to ensure all opportunities are contacted and worked on appropriately.
Collaboration and partnership with multiple channels, e.g., sales team, merchants, and vendors.
Effectively educate customers on appropriate Quill.com features and benefits based on category.
Successfully increase net sales/grow share of wallet by consolidating business from other vendors and developing a trusted advisor relationship with key accounts and their affiliated sites.

What you bring to the table:

You are a highly driven, competitive, results-oriented person that leverages your communication and persuasion skills to strategize, grow, and close growth-based opportunities
Strong performance in an environment that requires adaptability to change
Strong presentation skills
Self-starter, results oriented
Strong time management and organizational skills
Not afraid to ask questions. You view challenges as opportunities
Know every conversation is different; you think dynamically and remain calm under pressure
Culture is important to you, and you want to positively impact your environment and coworkers
When you believe in the providing solutions you are selling, you are excited to share it with the world

What’s needed- Basic Qualifications:

High School Diploma or GED
1+ years of relevant experience in sales or customer service

What’s needed- Preferred Qualifications:

Thorough knowledge of category specific (Print & Promotional) products and services
Has experience with business-to business sales process
Previous experience with virtual selling or relevant career experience (or education)

We Offer:

Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Average salary estimate

$55000 / YEARLY (est.)

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$50000K

$60000K

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What You Should Know About Sales Account Manager, Staples, Inc.

Join the dynamic team at Quill as a Sales Account Manager! Located in Racine County, WI, Quill has been a leader in office supplies since 1956, now part of the Staples family. In this role, you'll not only support our cherished customers but also work collaboratively with Account Managers to enhance sales opportunities. Your efforts will be vital in securing both one-time and recurring projects for accounts worth up to $5 million. As you engage with various sales teams and internal business units, you'll utilize your expertise to advocate for customers and help Quill deliver tailored solutions. With a focus on developing transaction and solution sales, you'll manage leads from multiple sources, ensuring we meet our customers' needs efficiently. Your day will be filled with exciting challenges as you leverage your outstanding communication skills to educate clients about Quill's extensive product offerings while building trusted relationships. We seek someone who is results-driven and thrives in a fast-paced environment. A genuine passion for helping others is key, as every conversation will be unique. By joining Quill, you become part of a culture where diversity and inclusivity matter deeply, leading to innovative ideas that exceed customer expectations. We believe that when you enjoy what you do, your impact resonates with both customers and colleagues alike. If you have at least a year of relevant sales or customer service experience and a positive attitude towards challenges, we’d love to hear from you. Start date for this exciting opportunity is April 21st!

Frequently Asked Questions (FAQs) for Sales Account Manager Role at Staples, Inc.

What are the responsibilities of a Sales Account Manager at Quill?

As a Sales Account Manager at Quill, your responsibilities include managing sales opportunities, collaborating with Account Managers to secure projects worth up to $5 million, and maintaining a healthy opportunity pipeline via our CRM. You will educate customers on our specialized product offerings and develop strong relationships to increase net sales and drive growth.