Part Time (30 Hours) Associate Banker, Chinatown Branch, New York, NY Bilingual English and Cantonese Required

As a Part Time Associate Banker at our Chinatown Branch, your main responsibilities will include welcoming clients, assisting with everyday banking transactions, managing lobby traffic, and helping clients utilize our self-service technology like the Chase Mobile App. You will also play a role in facilitating new account openings and ensuring that all operations comply with banking regulations, which ensures a smooth experience for both clients and the branch.

To apply for the Associate Banker position at the Chinatown Branch, you need to have a high school diploma or GED equivalent and at least 6 months of customer service experience. Additionally, being bilingual in English and Cantonese is a must-have since it allows you to connect with our diverse clientele effectively.

The Associate Banker role is crucial for customer satisfaction as you will be the first point of contact for clients entering the branch. By providing a warm welcome, assisting with various banking needs, and educating clients on our services, you create a positive and reassuring experience that fosters customer loyalty and trust in our brand.

To be successful as an Associate Banker in New York, you should possess strong interpersonal skills, be organized and detail-oriented, and have excellent follow-up abilities. Your ability to make personal connections with clients, coupled with a keen understanding of our products and services, will significantly enhance the customer experience.

While cash handling experience is preferred for the Part Time Associate Banker position, it is not mandatory. However, having this experience can enable you to perform branch operations more efficiently, including managing cash devices like ATMs and cash vaults, which adds value to your role.

In your response, highlight specific customer service experiences where you've made significant personal connections or resolved client issues effectively. Use examples to demonstrate your communication skills and ability to handle challenging situations positively.

Discuss your approach to empathy and conflict resolution. Explain how you would listen to the customer's concerns, acknowledge their feelings, and work to find a solution that aligns with bank policies while ensuring a positive customer experience.

Excellent customer service means creating memorable interactions that make customers feel valued and understood. Share an experience where your exceptional service positively impacted a customer and how it aligns with the company's values.

Explain your approach to simplifying complex information for customers. Use a step-by-step method, and emphasize how you would actively engage with the customer to ensure they feel confident using the app.

Detail your learning process when faced with new technologies, emphasizing your adaptability and resourcefulness. Discuss how you utilized available resources, asked questions, or practiced before applying your new skills in a real-world scenario.

Express your enthusiasm for the company’s values, particularly regarding diversity and customer care. Discuss how your bilingual skills in English and Cantonese will enable you to connect with the local community, contributing positively to the branch's mission.

Talk about time management strategies such as assessing urgent needs and maintaining flexibility. Highlight your ability to multitask while ensuring customer interactions are always prioritized with care.

Share ideas on personalizing interactions, remembering customer preferences, and following up as necessary. Discuss how your method of building rapport will cultivate trust and loyalty among clients.

Emphasize the importance of understanding and adhering to policies. Discuss your dedication to maintaining compliance through regular training and by asking for guidance when you are unsure about certain transactions.

Discuss the enhancement technology brings to customer experiences through self-service options and streamlined operations. Mention how being tech-savvy can promote better customer education and engagement.