Scheduling Coordinator I (Care Center - Patuxent)

As a Scheduling Coordinator I at Kennedy Krieger Institute, you will collect patient information, schedule appointments, answer phones, ensure appointment confirmations, and maintain communications regarding patient insurance clearances. Your role is key to ensuring a smooth and efficient patient experience in the Care Center.

To qualify for the Scheduling Coordinator I role at Kennedy Krieger Institute, candidates should have a High School diploma or equivalent. An Associate's degree in human services or healthcare administration is preferred, along with 1-3 years of relevant experience in patient registration or scheduling.

Kennedy Krieger Institute offers a comprehensive benefits package for the Scheduling Coordinator I position, including medical, dental, vision coverage, a 401K plan with matching contributions, tuition reimbursement, free parking, and childcare subsidies. These benefits aim to support employees both professionally and personally.

The Scheduling Coordinator I plays a crucial role in patient care at Kennedy Krieger Institute by ensuring appointments are efficiently managed, maintaining clear communication with patients and families, and facilitating necessary financial discussions to support our patients through their treatment journeys.

The work environment for a Scheduling Coordinator I at Kennedy Krieger Institute is collaborative and supportive. You'll work closely with healthcare professionals and patients, actively contributing to a positive and efficient atmosphere in the Care Center to provide the best possible experience for everyone involved.

When discussing your experience with patient scheduling and registration, focus on specific roles you've held that required these skills. Highlight any tools or software you’ve used, detail your approach to maintaining accuracy and efficiency in scheduling, and mention how you interacted with patients to address their needs effectively.

For handling difficult conversations, it's important to convey empathy and understanding. Share an example where you encountered a challenging situation—explain your approach to listening actively, validating their concerns, and working towards a solution that reflects care and professionalism.

Outline a systematic approach to confirming appointments, such as utilizing reminders through calls, emails, or texts. Discuss how you track pending appointments and your method for following up with patients to ensure they are well-informed prior to their scheduled visit.

Upscale your answer by illustrating your time management strategies. Emphasize the importance of identifying urgent tasks, utilizing prioritization techniques, and relying on organizational tools that can help you stay on track while ensuring quality service to patients.

Select an example where your initiative led to enhanced efficiency. Provide details about what the process was, the steps you took to improve it, and the positive outcomes, like reduced wait times for patients or more streamlined scheduling.

Demonstrate your commitment to continuous learning by mentioning resources you follow, such as workshops, updates from professional bodies, or online courses. Discuss your experience collaborating with insurance providers and how you integrate that knowledge into your day-to-day operations.

Talk about your understanding of HIPAA regulations and the importance of maintaining confidentiality in all patient interactions. Give examples of how you handle sensitive information, both verbally and in written communications, to protect patient privacy.

Share a personal story or experience that ignited your passion for healthcare. Discuss how helping others, making a difference in their lives, and working in a teamwork-oriented environment fuels your motivation every day.

Explain how you would first listen to the patient's concerns, acknowledge their frustration, and then work collaboratively to find a solution that accommodates their needs while ensuring the schedule remains efficient.

When discussing long-term career goals, emphasize your intentions to grow within the healthcare system. Talk about your aspirations for professional development, such as advancing in healthcare administration, taking on leadership roles, or specializing in patient care coordination.