Product Planner Lead

The Product Planner Lead at Keywords Studios is tasked with overseeing the delivery of reporting and analysis services to clients, ensuring that all service requirements are not only met but are optimized for efficiency. This involves managing service delivery according to agreed SLAs, monitoring KPIs for performance, and fostering strong client relationships. The role also includes team management, performance monitoring, and a focus on continuous improvements to enhance service outcomes.

Candidates for the Product Planner Lead position at Keywords Studios should have a Bachelor's degree in Computer Science, Cognitive Science, Business, or a related field. They should demonstrate proven experience in service delivery management specifically within the AI or Software services industry. A strong understanding of Prompt Engineering and LLMs is crucial, along with excellent communication skills to facilitate complex discussions across technical and non-technical stakeholders.

At Keywords Studios, ensuring customer satisfaction is fundamental to the role of Product Planner Lead. This individual acts as the primary point of contact for clients, promptly addressing service issues and ensuring clear communication. By nurturing strong relationships and understanding clients' specific needs, the Product Planner Lead can deliver tailored solutions and maintain high levels of customer satisfaction.

In the Product Planner Lead role at Keywords Studios, team management is a critical aspect. This includes leading a team of Product Planners, clearly defining roles and responsibilities, and helping team members improve their performance and productivity through guidance and support. Ensuring alignment and collaboration among team members to meet project goals is essential for delivering exceptional service outcomes.

The Product Planner Lead position at Keywords Studios offers a competitive base pay of $29/h to $35/h, depending on experience. The benefits package includes medical, dental, and vision coverage, paid time off including vacation and sick leave, life and disability insurance, a 401(k) retirement plan, and various voluntary coverage options, ensuring that employees are well taken care of.

In responding to this question, highlight specific projects where you managed service delivery, emphasizing the strategies you implemented to meet SLAs and improve performance. Discuss metrics you tracked, like KPIs, and how you've addressed any challenges to achieve customer satisfaction.

Effective answers involve demonstrating your approach to monitoring team performance, identifying gaps, and developing action plans. Share examples of specific situations where you successfully addressed performance issues, focusing on the outcomes of your interventions and the resolution process.

Discuss your strategies for building relationships with clients, including regular communication, understanding their needs, and proactive problem-solving. Cite examples of successful client interactions and how those efforts led to improved service outcomes or deeper partnerships.

Demonstrate your knowledge of AI and LLMs associated with the role. Explain key concepts such as Prompt Engineering, and how these relate to your responsibilities as the Product Planner Lead. Providing examples of how you applied this knowledge in practical scenarios can enhance your answer.

This question calls for a specific example where you identified an area for improvement within service delivery. Detail the steps you took, the stakeholders involved, and the measurable outcome of your improvement initiative, ideally showcasing enhanced performance or client satisfaction.

Discuss your techniques for motivating team members, such as offering regular feedback, setting clear objectives, and creating an engaging work environment. Share any mentorship experiences you have had and how those fostered team engagement and productivity.

Your answer should reflect a structured approach to performance monitoring, discussing specific tools or methods you utilize to track SLAs and KPIs. Provide examples of metrics you have successfully managed and the insights gained from monitoring performance.

Describe any experiences you've had in managing high-pressure situations. Discuss strategies such as prioritization, effective communication, and seeking support when needed, illustrating your aptitude for maintaining composure and delivering results under pressure.

Discuss your communication strategies for articulating complex technical concepts in a simplified manner. Provide examples of past interactions with non-technical stakeholders, showing your ability to bridge the gap and ensure everyone is on the same page.

Here, express your genuine interest in the role and the company. Mention Keywords Studios' focus on AI engine development and how your skills align with their mission. Connecting your career aspirations to the company's goals will make your answer compelling.