Phone Sales and Customer Service Representative

As a Phone Sales and Customer Service Representative at TAC Franchising LLC, your primary responsibilities will include handling inbound and outbound calls to engage with prospects, preparing them for in-home consultations, and addressing customer inquiries. You'll maintain accurate records of interactions, meet performance metrics, and resolve customer complaints efficiently. Your ultimate goal is to ensure excellent customer service and satisfaction.

To apply for the Phone Sales and Customer Service Representative position at TAC Franchising LLC, you should have proven experience in phone sales or customer service, excellent communication skills, and proficiency with CRM systems. A high school diploma is required, and those with some college experience are preferred. A positive attitude and willingness to work both independently and in a team are essential.

At TAC Franchising LLC, Phone Sales and Customer Service Representatives are rewarded through a performance-based incentive structure. This includes bonuses tied to booking rates, commissions from re-engaging no-sale prospects, and self-generated lead bonuses of up to $400. This structure ensures that your efforts are recognized and financially rewarded, motivating you to achieve and exceed your targets.

Absolutely! At TAC Franchising LLC, there is significant room for advancement. As a Phone Sales and Customer Service Representative, you have the opportunity to grow within the sales team and potentially transition to full-time roles. We prioritize an employee-ownership culture where contributions can lead to senior management roles and participation in our profit-sharing plan after five years.

The work environment for a Phone Sales and Customer Service Representative at TAC Franchising LLC is friendly, supportive, and focused on growth. You’ll work from home (if you live in Metro Atlanta) and collaborate with a dedicated team. Our culture emphasizes open communication, loyalty to core values, and continuous improvement, making it an enticing venue for your career development.

Engaging customers over the phone starts with active listening and building rapport. I begin by addressing them warmly, asking open-ended questions to understand their needs, and responding thoughtfully to their concerns. This establishes trust and encourages a more open conversation.

When dealing with difficult customers, I remain calm and empathetic. I listen carefully to their issues and express understanding. Then, I work to resolve the problem by offering solutions, ensuring they feel heard and valued throughout the process.

In my sales process, I utilize the CRM system to record customer interactions, track follow-ups, and set reminders for future communications. This tool helps me manage my pipeline effectively and ensures I provide consistent and personalized service to clients.

I am motivated by the ability to make a meaningful impact in a customer’s decision-making process. Achieving and exceeding sales targets while contributing positively to the team and seeing customers satisfied with our services is incredibly rewarding.

In a fast-paced sales environment, I prioritize tasks by assessing urgency and importance. I often use a combination of to-do lists and digital tools to schedule my day, ensuring I allocate time effectively for follow-ups, calls, and administrative tasks.

A great customer service experience is built on communication, empathy, and responsiveness. I believe that providing prompt assistance, understanding customer needs, and proactively addressing potential issues create a memorable and positive experience.

To meet my sales targets, I set clear, achievable goals and regularly review my performance. I analyze my approach, adjust strategies as needed, and focus on lead generation techniques that yield the best results, ensuring continuous growth in my sales.

I maintain accurate records of customer interactions by diligently updating the CRM system immediately after each call. This includes noting down key details, any commitments made, and follow-up items. This practice aids in ensuring continuity and personalized service.

In a scenario with multiple incoming calls, I would prioritize based on the urgency of the inquiries. While attending to one customer, I would assure them of my focus and set expectations for follow-up, allowing me to manage time effectively while ensuring quality service.

I believe the most important quality for a Phone Sales and Customer Service Representative is empathy. Understanding customer emotions and being able to relate to their experiences fosters a reliable relationship and enhances overall customer satisfaction.