Senior Account Manager

As a Senior Account Manager at Kiva, you will be the primary account manager for 25-45 larger partnerships. Your responsibilities will revolve around developing account strategies, managing fund deployment, and incentivizing partner renewals and referrals through customized stewardship initiatives. You'll also collaborate closely with marketing and product teams to enhance partner experiences throughout campaign implementation, ensuring their philanthropic goals align smoothly with Kiva's mission.

To qualify as a Senior Account Manager at Kiva, you will need a minimum of 5-7 years of experience in a growth-oriented organization, primarily in account management or partnership roles. You should possess strong relationship-building skills and a background in leading integrated marketing campaigns. A Bachelor’s degree is required, along with excellent communication skills and a deep understanding of customer pain points within the corporate landscape.

Kiva is committed to nurturing its employees, providing mentorship and training opportunities, and fostering a collaborative work environment. As a Senior Account Manager, you will have access to a wealth of resources including analytics tools, continuous learning opportunities, and cross-functional support to help you develop impactful account strategies and drive significant revenue for our partnerships.

In the role of Senior Account Manager at Kiva, your impact is profound. You will directly contribute to expanding partnerships that mobilize funds for underserved communities globally, helping drive more than 40% of Kiva’s loan volume through engaging corporate campaigns. Your work will not only empower businesses to fulfill their philanthropic goals but also play a vital role in creating financially inclusive opportunities for millions.

Kiva stands out as a workplace due to its values-driven and deeply inclusive culture. As a Senior Account Manager, you will join a team that prioritizes impact, curiosity, and collaboration. With a mix of remote work, a commitment to diversity, and opportunities for professional growth, Kiva not only encourages innovative thinking but also fosters an environment where team members support each other in achieving personal and professional milestones.

When answering this question, highlight specific experiences that demonstrate your ability to manage and grow client relationships. Discuss the types of accounts you’ve handled, your methods for understanding customer needs, and examples of how you drove successful outcomes. Emphasize any tools or systems you are familiar with, such as Salesforce, that aided in your account management tasks.

Effective communication is crucial in account management. Discuss your techniques for maintaining open lines of communication, such as regular check-ins, updates through email or calls, and using management tools like Slack or Asana. Share examples of successful stakeholder management that led to improved project outcomes.

To tackle this question, provide examples of your proactive strategies for identifying opportunities within existing accounts. Share success stories of how you tailored your offers based on client needs and built strong relationships that resulted in upsells or renewals. Highlight your listening skills that allowed you to pinpoint pain points and provide solutions.

Focus on a real situation that demonstrates your problem-solving and conflict resolution skills. Describe the challenge, your approach to understanding the issue from various perspectives, and the solution you implemented. Highlight how effective communication and relationship management played crucial roles in resolving the conflict.

Discuss key performance indicators you consider when evaluating the success of partnerships, such as revenue growth, loan volume, and partner satisfaction. Mention any specific tools or methods you use to track these metrics and how they help inform your strategies moving forward.

Talk about your systematic process for product launches, including initial partner training, feedback collection, and addressing challenges. Share any tools or training materials you’ve developed in past roles to support partners effectively during a product launch.

Highlight the organizational tools and methods you utilize, such as CRM systems, task lists, and scheduling techniques that help you keep track of various accounts. Mention how these tools aid in prioritizing tasks and ensuring timely responses to client inquiries.

Discuss your previous experience managing cause marketing campaigns—from strategy creation to execution. Provide examples that showcase your ability to align marketing initiatives with both partner goals and Kiva’s mission, demonstrating the impact these campaigns have had in driving engagement and revenue.

Provide a scenario where you collaborated with different teams such as marketing, product, or operations to accomplish a specific project. Focus on how you navigated the collaboration, managed differing perspectives, and ultimately achieved positive outcomes for the account or partnership.

Express your passion for Kiva’s mission of financial inclusion and international development. Share your alignment with Kiva’s values and how your skills and experiences position you to contribute meaningfully. Talk about the opportunities this role provides for personal and professional growth in a mission-driven organization.