Account Manager

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for our next experienced Account Manager to join our Revenue team. Reporting to the Manager, Account Management, you’ll be supporting our continued rapid growth and customer acquisition by managing add-ons and upsells for a US-based territory.  

A day in the life as an Account Manager:   

• Manage designated territory for sales of existing MealSuite and Partner customers for add-on modules: 

• Follow up on leads and prospect for opportunities
• Represent, promote, and demonstrate MS products and value proposition to prospective clients 
• Generate quotations and price proposals 
• Establish, develop, and maintain positive business and customer relationships while achieving agreed upon targets and outcomes: 

• Work closely with Customer Success Manager (CSM) team to identify upsell opportunities 
• Assist in expediting the resolution of customer issues and complaints to maximize satisfaction 
• Coordinate sales efforts with team members and other departments 
• Supply leadership with feedback on industry trends, needs, interests, competitive activity, and potential for new products and services  
• Follow processes for data input in Salesforce 
• Assist leadership with other sales-related duties, including but not limited to email campaigns, pre-conference outreach, and other targeted sales tactics 
• Coordinate sales efforts with MealSuite channel partners per partner terms 
• Assist with marketing efforts as requested 
• Travel to include customer visits or attending conferences and tradeshows 

If the below describe your knowledge, experience and character, this role could be for you:  

• I have knowledge of account management or sales within a SaaS environment 
• I gained my knowledge through 1-3 years of direct experience 
• I ideally have experience in the healthcare foodservice, LTPAC and/or senior living industry 
• I have experience with Salesforce 
• I have strong written and verbal communication skills  
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. 
• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
• We take care of our employees too! Here are just a few of the great things we offer: 
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. 
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym. 
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.  
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.