Service Advisor

As a Service Advisor at Kunes Auto Group, your main responsibilities include greeting clients enthusiastically, assisting them in understanding their vehicle's servicing needs, converting customer concerns into actionable work orders, and providing ongoing communication throughout the service process. You'll also be responsible for ensuring high-quality automotive work, addressing customer complaints promptly, and maintaining relationships for repeat business.

To qualify for the Service Advisor position at Kunes Auto Group, candidates must have a high school diploma or higher, demonstrate a strong commitment to customer service, possess basic computer skills, and have a clean driving record with a valid driver's license. Additionally, basic math skills are required for billing and payments.

At Kunes Auto Group, Service Advisors can expect an income range of $60,000 to $120,000 annually, depending on their performance. Your success in delivering top-notch customer service will directly affect your earning potential.

Service Advisors at Kunes Auto Group enjoy a casual work environment where comfortable attire is encouraged. Our culture promotes teamwork, diversity, and respect for all employees, ensuring everyone feels valued and supported.

Kunes Auto Group provides a comprehensive benefits package for Service Advisors, including medical, dental, and vision coverage, a 401K plan for retirement savings, and paid time off (PTO) to help you recharge. We're dedicated to ensuring our employees are healthy, happy, and fulfilled both professionally and personally.

Discuss a specific instance where you took the initiative to resolve a customer's issue, highlighting your communication skills and problem-solving abilities. Be sure to show empathy towards the customer's situation while explaining the steps you took to achieve a positive outcome.

Share your thoughts on customer service, attention to detail, effective communication, and technical knowledge as key qualities. You might mention the importance of being proactive and building relationships with customers to foster repeat business.

Explain your approach to prioritization, perhaps using time management techniques such as creating a to-do list or establishing a system for categorizing tasks by urgency. Demonstrate your ability to remain calm under pressure and ensure customer satisfaction.

Discuss your communication methods, such as regular updates via phone or in-person, explaining the servicing process in layman's terms, and ensuring all questions are answered promptly, which builds trust and keeps customers engaged.

Emphasize your commitment to continuous learning through attending training sessions, webinars, or reading industry publications. This shows your dedication to providing the best service and product knowledge to customers.

Share specific software or tools you’ve used in the past, explaining how they helped you manage customer information, service orders, and billing. If you’re adaptable to learning new systems quickly, be sure to mention that!

Reflect on the satisfaction you get from solving customer problems and helping them maintain their vehicles. Share anecdotes that highlight the positive interactions you've had and how those experiences motivate you to excel.

Provide strategies you use such as remaining calm, actively listening to the customer's concerns, and offering empathetic solutions. Discuss your ability to de-escalate tense situations with professionalism.

Share a story where your attention to customer needs led to them returning for service. Highlight how you remembered their preferences or special requests, demonstrating the value of relationship-building in customer service.

Research the company values and culture, and discuss aspects such as their commitment to community involvement, awards, and employee support. Show enthusiasm for being part of a team that prioritizes customer satisfaction and employee development.