Aussie Product Support Specialist

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi.

Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions.

Building on this market-leading foundation, Lendi Groups vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions.

Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

This is a Flex First role, allowing you to work remotely while maintaining strong team collaboration. You must be able to attend our Makati office for in-person onboarding, training, and monthly team days. 

What You’ll Do 

• Assist brokers and customers with Aussie White Label products, providing expert support on loan servicing and product inquiries. 
• Handle repayment changes, statements, internet banking support, broker escalations, settlements, and more. 
• Provide first-call resolution across multiple channels – phone, email, and messaging platforms. 
• Ensure compliance with policies, industry regulations, and internal procedures. 
• Collaborate with internal teams to improve processes and enhance customer experiences. 

• 1 year minimum customer service experience, ideally in a call centre, finance, banking, or mortgage industry. 
• Strong verbal and written communication skills in English. 
• Comfortable with both inbound and outbound calls.
• Willing to work on early day shift schedule (AU time)
• Ability to handle objections, resolve complaints, and provide clear, professional support. 
• Tech-savvy – experience with CRM systems and Microsoft Office (Excel, Outlook, Word). 
• A self-motivated team player who thrives in a fast-paced, high-volume environment. 

Lendi Group teams operate across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good. 

What's in store for you at Lendi? 

• Remuneration: 27,000 PHP Package
• Partially Flex-first (required to go to our Makati office at least 1x a month).
• Health Insurance (HMO) for you & 1 free dependent. 
• Health & well-being programs.
• Generous amount of leaves (total of 25 leaves - 20 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs)).
• Extra allowances will be given for WFH set-up such as internet subsidy. 
• Life insurance effective on Day 1. 
• Access to training and opportunities for career progression/promotion.
• Fun & exciting monthly social clubs - at the moment done virtually.
• Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig. 

How to Flexi-first:

You must have a stable fixed internet connection (minimum 25mbps). An ample working space with office table and chair is also required. Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.
 
We’re committed to building a diverse and inclusive community for everyone at Lendi Group. Creating a culture that is representative of the world we live in makes us better people, and our organisation gains tangible benefits. Ultimately, this creates a melting pot of creativity. 
 
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