IT Program Manager III

The IT Program Manager III at Lennox is responsible for managing the organization's portfolio of interdependent IT projects, overseeing digital programs throughout their lifecycles, and ensuring timely completion within quality and cost constraints. Key responsibilities include collaborating with business stakeholders to gather requirements for E-commerce B2B solutions, designing functional specifications for SAP Hybris platforms, and leading cross-functional teams to implement and optimize these solutions.

To qualify for the IT Program Manager III role at Lennox, candidates should possess a bachelor's degree or equivalent experience, alongside proven expertise in E-commerce B2B environments and SAP Hybris implementations. Strong analytical and problem-solving skills, communication abilities, experience with Agile methodologies, and capability to manage multiple priorities independently in a fast-paced setting are essential.

Lennox prides itself on a collaborative work culture where teamwork is key. As an IT Program Manager III, you will be welcomed into an inclusive environment that values each employee’s contributions. The company promotes professional growth, offers robust development programs, and encourages diversity, creating a workplace where every team member can thrive and reach their full potential.

E-commerce experience is crucial for the IT Program Manager III role at Lennox, especially in B2B settings. The ideal candidate should have solid experience with SAP Hybris and a comprehensive understanding of E-commerce platforms, enabling them to design, implement, and enhance systems effectively while aligning with business goals.

Lennox is committed to fostering a supportive environment for career development. As an IT Program Manager III, you will have access to a wealth of opportunities to advance your career, whether through internal promotions or ongoing professional development programs that help you hone your skills and expand your knowledge in the IT and E-commerce industry.

When discussing your experience with SAP Hybris, focus on specific projects where you've implemented or optimized solutions. Emphasize your role in gathering requirements, designing specifications, and leading cross-functional teams. Highlight achievements that demonstrate the impact of your work on the E-commerce platform's functionality.

To answer this question, you can describe your approach by mentioning the use of project management tools and methodologies that help you stay organized. Talk about how you assess tasks by importance and deadlines while also ensuring transparent communication with your team to adapt to shifting priorities when necessary.

Share a specific project where you played a crucial role in its success. Outline your responsibilities, the challenges faced, and how you guided your team to deliver results. Utilize metrics or feedback to showcase the project's success and the impact it had on business objectives.

Discuss your proactive communication strategy for managing stakeholders. Emphasize how you keep them informed, gather their input, and ensure alignment with project goals. Highlight the importance of building strong relationships to foster collaboration and facilitate project success.

Talk about the QA processes you implement throughout the lifecycle of a project. Mention your collaboration with QA teams, conducting thorough testing, and gathering feedback to identify any issues early. Stress the importance of maintaining standards to meet project requirements.

When sharing your experience with a challenge, focus on the situation and the resolution process. Explain how you analyzed the issues, engaged your team, and worked towards solutions. Highlight any lessons learned and how you applied them in subsequent projects.

Outline your familiarity with Agile methodologies, including any frameworks you have worked with. Discuss specific projects where you applied Agile principles, and how it improved team collaboration, project visibility, and delivery timelines. This showcases your adaptability and commitment to effective project management.

Describe your conflict resolution strategy, emphasizing open communication and understanding different perspectives. Provide examples of how you've mediated disagreements and helped team members focus on common goals, ensuring a positive outcome for the project.

Discuss how data analysis informs your decision-making processes. Share examples of how you use data to drive optimizations and track project performance, illustrating your analytical mindset and technical expertise relevant to the IT Program Manager III position.

Share your insights on emerging trends such as advanced AI/ML technologies, personalization strategies, and shifts in consumer behavior. Express your eagerness to stay updated on these trends, reflecting your proactive approach to implementing innovative solutions that align with business goals.