Customer Quotation Coordinator (Italian & English speaking)

As a Customer Quotation Coordinator at LGC Standards, your main responsibilities include processing customer enquiries promptly, updating account information, producing and following up on quotations, and effectively managing customer communications via phone and email. You'll work collaboratively with other teams to ensure an excellent customer experience while promoting our Webshop and assisting with controlled substance inquiries under compliance guidelines.

To qualify for the Customer Quotation Coordinator role at LGC Standards, you should ideally hold a Bachelor's degree in Chemistry or a related scientific discipline. Experience in a sales support environment, familiarity with CRM systems, and good organizational skills are also key qualifications. Strong communication abilities in both Italian and English are essential, as is a willingness to work collaboratively with teammates.

At LGC Standards, the work environment for a Customer Quotation Coordinator is vibrant and supportive. You will engage with an international team and experience a hybrid model of work—spending 50% of your time in the Sesto San Giovanni office and the other half remotely. Teamwork is encouraged, and you will find that your contributions towards providing excellent customer service are highly valued.

Key skills for a Customer Quotation Coordinator at LGC Standards include strong organizational skills, attention to detail, and an unwavering customer-focused attitude. Excellent communication skills in both Italian and English will enable you to interact effectively with clients, as well as proficiency with CRM systems and ERP software.

The hybrid work model for the Customer Quotation Coordinator role at LGC Standards requires employees to attend the office in Sesto San Giovanni for 50% of their working hours. This flexible arrangement allows you to benefit from the structure of office collaboration while also enjoying the advantages of remote work, ensuring a balanced and efficient work-life experience.

Absolutely! When responding to this question, highlight specific customer service roles you've held in the past, emphasizing key accomplishments and how they will translate into providing exceptional service for LGC Standards. Discuss your ability to handle enquiries, manage quotations, and work collaboratively with various teams.

When addressing this question, share your approach to time management and prioritization strategies. You might mention using tools like prioritization grids, setting deadlines, and maintaining communication with clients to manage expectations effectively, which is crucial for success as a Customer Quotation Coordinator.

In your answer, provide details about specific CRM systems you have used in previous roles. Discuss how you utilized these systems to manage customer data, generate quotations, and streamline processes, ensuring you can hit the ground running at LGC Standards.

Describing your approach to conflict resolution and empathy will be key in your response. Explain how you would listen attentively, validate the customer's concerns, and work towards a satisfactory resolution while upholding the standards of LGC Standards. Highlighting a calm demeanor will be an asset.

When providing an example, choose a specific situation that showcases your teamwork skills. Discuss the project, your role in the collaboration, and how working together led to a better outcome, reinforcing how teamwork is essential for success at LGC Standards.

Express your passion for helping others and your commitment to ensuring customer satisfaction. Relate this back to LGC Standards’ mission of science for a safer world, showing how your values align with the company's purpose and your understanding of the impact exceptional service has in the industry.

Sharing your methods for attentively double-checking details and collaborating with colleagues will demonstrate your commitment to excellence. Mention any tools, processes, or checklists you employ to minimize errors, emphasizing that accuracy is vital for the success of customers and LGC Standards.

This question allows you to showcase your research efforts. Discuss LGC Standards’ global impact, its commitment to quality assurance, and mention specific product offerings that you find particularly interesting, illustrating your enthusiasm for being part of the team.

Your answer should highlight how attention to detail ensures that customer enquiries and quotations are processed accurately, impacting overall customer satisfaction and trust. Point out how attention to detail reflects the standards upheld by LGC Standards, reinforcing the company’s commitment to quality.

In your response, narrate a specific instance and outline the steps you took to meet the deadline. Emphasize organization, time management, and any strategies you used to stay focused under pressure, reinforcing your ability to thrive in a fast-paced role at LGC Standards.