Outreach Manager

As the Outreach Manager at Licking County Aging Partners, you will oversee the daily operations of in-home services, supervise a dedicated team, ensure compliance with regulations, and assist the Community Outreach Director in achieving organizational goals. You'll also provide staff training, prepare reports, and manage staff scheduling.

Ideal candidates for the Outreach Manager position at Licking County Aging Partners typically hold a licensed practical nurse (LPN) designation, an associate degree in nursing or a related field, or have at least five years of experience in home and community-based services. Excellent leadership, communication skills, and CPR certification are also preferred.

The Outreach Manager role at LCAP comes with a range of benefits including medical, dental, and vision insurance, company-paid life and long-term disability insurance, a 403B retirement plan, 12 paid holidays, and generous paid time off, ensuring that you are well supported both at work and outside of it.

In the Outreach Manager position at Licking County Aging Partners, the core focus is on providing excellent service to clients. This includes demonstrating empathy and understanding, ensuring staff training aligns with client needs, and maintaining regular communication with clients to support their health and welfare effectively.

Essential skills for the Outreach Manager position at Licking County Aging Partners include strong leadership abilities, excellent written and verbal communication skills, knowledge of caregiving and local resources, along with a commitment to providing exceptional service to clients, especially within the aging community.

As an Outreach Manager, it is crucial to stay updated on all relevant regulations and standards. I would conduct regular training sessions for the staff, implement a robust tracking system for compliance procedures, and ensure that all staff are well-informed and understand their responsibilities regarding compliance.

Effective team management in a caregiving environment involves clear communication, setting expectations, and fostering a supportive atmosphere. I believe in regular check-ins and performance evaluations to encourage feedback while empowering staff to make decisions that enhance client care.

In my previous roles, I have developed training programs focused on best practices in caregiving, including CPR and first aid. I believe that ongoing education is vital, and I tailor training sessions based on staff needs to ensure comprehensive knowledge and capability in health-related areas.

I would first actively listen to the client’s concerns, ensuring they feel heard and valued. After understanding the issue, I would work to find a resolution by collaborating with staff to address their concerns and implementing necessary changes to improve service quality.

I would utilize project management software to streamline scheduling and performance evaluations, ensuring that both tasks are efficient and transparent. Regular use of this system allows for easy updates and keeps all employees informed about their schedules and feedback.

Community outreach is vital to bridge the gap between services provided and community needs. I would focus on building relationships with local organizations, attending community events, and engaging with families and clients to better understand their issues and enhance service provision.

To ensure that my team meets ongoing education requirements, I would create a training schedule that includes mandatory courses, workshops, and certifications. Additionally, I would provide resources and support for team members to pursue further education and skills development.

Demonstrating empathy requires active listening, openness to feedback, and a genuine understanding of both client and staff experiences. I prioritize personal engagement with clients and promote an open-door policy for staff, fostering a culture of mutual respect and compassion.

I would begin by assessing current processes, collecting feedback from clients and staff, and identifying bottlenecks or issues. After that, I would brainstorm solutions with the team, implement pilot programs for new strategies, and continuously evaluate the outcomes for further adjustments.

Confidentiality is paramount in caregiving. I enforce strict policies regarding information sharing, ensure that all staff are well-trained in confidentiality practices, and establish protocols for documenting sensitive information. Upholding these standards helps maintain trust within our community.