As an Automotive Service Manager at Billings CJD, you will oversee several critical responsibilities. These include recruiting, training, and developing service staff to optimize productivity and customer engagement. You will also monitor performance to identify development needs, coach staff, and work to resolve any customer requests in a professional manner. Moreover, you will ensure compliance with manufacturer policies, manage warranty claims, and maintain a clean and organized service environment.

To be considered for the Automotive Service Manager role at Billings CJD, you should have a proven track record of success as a Service Manager in an automotive dealership for at least 1-2 years. Strong attention to detail, excellent communication skills, active listening, and critical thinking abilities are essential. You should also be able to prioritize your workload efficiently and hold an acceptable driving record along with a valid driver’s license.

Billings CJD offers a comprehensive benefits package for the Automotive Service Manager position. This includes competitive pay, medical, dental, and vision plans, as well as paid holidays and PTO. Additionally, you will have access to short and long-term disability options, paid life insurance, a 401(k) retirement plan, employee stock purchase plans, and wellness programs, making it a great opportunity for long-term career growth.

At Billings CJD, we are committed to the professional development of our Automotive Service Managers. You will have access to the Lithia Learning Center, where you can enhance your skills and advance your career. Regular staff meetings provide an opportunity for ongoing communication and updates on policies, ensuring that you're always equipped with the latest information needed to excel in your role.

As an Automotive Service Manager at Billings CJD, you can expect a fast-paced and collaborative work environment. Our dealership values teamwork and communication, allowing you to engage with other departments effectively. We prioritize maintaining a professional and safe workspace that not only meets industry standards but also promotes a positive atmosphere for both employees and customers.

In your response, emphasize your strategies for engaging with customers, addressing their concerns clearly, and ensuring their needs are met efficiently. Discuss how you train your team to provide exceptional service and gather feedback to continuously improve.

Share specific examples of how you set performance goals, provide coaching, and create incentives for exceeding targets. Highlight the importance of communication and recognizing individual contributions in fostering a motivated team environment.

Explain your familiarity with tracking warranty claims, ensuring compliance with manufacturer policies, and how you keep accurate records. Discuss your ability to resolve discrepancies and your approach to follow-up to ensure timely processing.

Discuss your practical experience in training service advisors, including techniques that you find effective such as role-play, evaluations, and checklists. Talk about the importance of keeping them updated on service processes and customer engagement strategies.

Explain your approach to ensuring compliance with OSHA laws, including regular inspections and staff training on safety measures. Mention specific organizational systems you utilize to maintain cleanliness and efficiency in the service area.

Share your time management skills and techniques you employ to assess urgency and importance when delegating tasks. Discuss how your approach helps maximize team productivity while ensuring high levels of service.

Discuss your analytical methods for monitoring service operations, including how you use data to identify areas for improvement. Provide examples of initiatives you’ve implemented that have successfully driven higher revenue and lower expenses.

Outline your approach to identify underperformance, focusing on clarity and support. Discuss how you provide constructive feedback and additional training to help team members meet expectations effectively.

Talk about how you schedule and structure meetings to ensure they are productive. Highlight the importance of transparency in communicating updates and changes in policies or procedures to keep everyone aligned.

Convey your enthusiasm for the company’s values and growth potential. Reflect on your alignment with the role and how it matches your career goals, especially working within a reputable dealership known for its commitment to excellence.