Support Engineer

As a Support Engineer at LiveU, your primary responsibilities include providing exceptional customer service through various channels such as phone, email, and online chat. You'll assist customers by troubleshooting their issues, taking full ownership of their requests, and guiding them through our product features. Additionally, you'll need to engage with internal teams for escalating complex issues and will actively participate in operational activities, such as pre-shipment testing.

To apply for the Support Engineer role at LiveU, you should have 1-2 years of customer support experience, preferably in hardware or software-based tech companies. Familiarity with live video streaming technologies is a plus. A technical background, excellent communication skills, and the ability to multitask in a fast-paced environment are also essential to succeed in this role.

While not strictly required, having at least 1 year of experience with live video streaming equipment and platforms will certainly give you an advantage when applying for the Support Engineer position at LiveU. This experience will help you understand our products better and provide insightful support to our customers in the broadcasting industry.

As a Support Engineer at LiveU, you'll receive comprehensive training on our products and customer service best practices. Our onboarding process is designed to ensure you gain a deep understanding of our technology and services, enabling you to provide the best possible support to our customers. You'll also learn about our internal systems and processes to help you succeed in your role.

Absolutely! LiveU encourages professional development and growth within the organization. As a Support Engineer, you'll have the chance to expand your technical knowledge and customer service skills, which can lead to promotions or new opportunities in different departments within the company. Your initiative and performance will play a key role in your career advancement.

When answering this question, share a specific example where you demonstrated your problem-solving skills. Highlight the steps you took to identify the issue, the methods you used to resolve it, and the positive outcome for the customer. Show how your technical knowledge and customer service approach made a difference.

Discuss your approach to time management and prioritization. Explain how you assess the urgency and impact of each inquiry, ensuring that critical issues are handled promptly while still managing your workload effectively. Mention any tools or techniques you use to stay organized.

Here, you should detail your relevant experience with live video streaming equipment or software. Speak about specific platforms you've worked with, any challenges you faced, and how you addressed them. Demonstrating familiarity with the technology will be crucial for a role at LiveU.

Share your approach to managing challenging customer interactions. Emphasize the importance of empathy, active listening, and calm communication. Provide an example of a difficult encounter and how you turned it into a positive experience for the customer.

Express your enthusiasm for the role and the company. Explain how the position aligns with your skills and career goals. Highlight your passion for technology, customer service, and the exciting world of live video streaming, linking it back to LiveU's mission and values.

Provide a specific example that showcases your commitment to customer satisfaction. Detail the situation, the actions you took, and the impact it had on the customer. This will demonstrate your dedication and ability to provide exceptional service in line with LiveU's standards.

Discuss the various methods you use to keep your technical skills and knowledge current. This could include online courses, industry blogs, webinars, or networking with professionals in the field. Emphasize the importance of continuous learning and staying updated with emerging technologies.

Illustrate your communication style and how you adapt it to different audiences. Mention how you use tools and regular check-ins with team members to ensure clarity in your communication. Highlight examples where effective communication led to better collaboration or problem-solving.

Here, discuss your technical expertise, customer service orientation, and ability to work well under pressure. Share traits like being proactive, detail-oriented, and a team player, linking them to LiveU's values and the requirements of the role.

Showcase your understanding of the importance of continuous improvement in customer support. Discuss potential areas for enhancement based on your previous experiences, including suggestions on processes, tools, or customer feedback mechanisms that could increase efficiency or satisfaction.