Technical Product Manager - Support Solution

As a Technical Product Manager at Lucidya, your primary responsibilities include leading the OmniServe product from ideation to development, managing the product roadmap, and ensuring that customer needs are effectively translated into impactful features. You will also collaborate with various teams, engage with stakeholders, write clear product requirements, and ensure alignment with market trends and customer feedback.

To qualify for the Technical Product Manager position at Lucidya, you should have at least five years of experience in product management, strong communication and analytical skills, and a basic understanding of coding, databases, and APIs. Familiarity with Scrum and Agile methodologies is also preferred, along with a passion for enhancing customer experiences.

While not mandatory, experience in the customer support sector is considered a nice-to-have for the Technical Product Manager role at Lucidya. Such experience can provide valuable insights into customer needs and help you create more effective solutions.

At Lucidya, you can expect to work closely with a diverse range of professionals, from developers to sales and marketing teams. The collaborative environment fosters open communication and encourages innovative thinking, making it an exciting place to grow as a Technical Product Manager.

Lucidya is committed to fostering an environment that supports professional growth. As a Technical Product Manager, you'll have the opportunity to contribute to high-value projects and lead initiatives. Additionally, the company's rapid expansion offers numerous pathways for career advancement.

In answering this question, discuss your previous roles where you managed product roadmaps. Highlight your process for aligning the roadmap with both business goals and customer needs, and provide specific examples that showcase your ability to prioritize features.

When addressing this, explain your approach to collecting customer feedback through surveys, interviews, and user testing. Illustrate how you analyze this feedback to inform product decisions and drive feature development that resonates with users.

Be prepared to discuss methodologies like Scrum and Agile. Explain how these frameworks facilitate iterative development and cross-functional collaboration, and share your experiences implementing them in past projects.

Discuss your strategy for engaging stakeholders and clarifying their goals. Mention how you facilitate discussions to find common ground and prioritize features that benefit both the product and the business.

List the product management tools you're familiar with, such as Jira, Trello, or Asana. Explain how you utilize these tools to track progress, manage tasks, and communicate with your team effectively.

Provide a specific example of a feature you developed in response to customer feedback. Discuss the process you took from identifying the need to the final implementation and the positive outcome it generated.

Describe the research methods you use, such as competitor analysis, market surveys, and trend reports. Emphasize the importance of keeping a pulse on industry trends to ensure your product remains competitive.

Explain how you prioritize clear and open communication among cross-functional teams. Discuss your methods for keeping everyone informed and engaged, which ultimately drives project success.

Discuss your approach to setting metrics before launch and how you use analytics post-launch to assess the feature’s performance. Highlight specific metrics such as user engagement, customer satisfaction, or conversion rates.

Articulate your vision for growth in this role, such as leading larger projects, expanding your technical knowledge, or moving into more strategic positions within the organization. Make sure to align your goals with Lucidya’s mission.