Retail Support Associate - Ready to Wear, Westland - Full Time

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Macy’s Ready-to-Wear Selling Support colleague your primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent, and product knowledge, you will deliver a memorable shopping experience through the art of conversation by always being welcoming, engaging, inquisitive, and creating that human connection that our customers are seeking when shopping in our stores. You will be responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our loyalty programs, and supporting the shopping experience from start to finish. You will also deliver operational excellence by leveraging our store’s fulfillment system, merchandise standards, including floor and fitting room upkeep.

We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

What we can offer you

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What you will do

• Customer Service: Make the customer the number one priority. Greet and assist customers, recommend items, assist customers with locating product and upsell
  • Leverage apparel product knowledge to increase sales by educating and assisting the customer in the fitting room Demonstrate full understanding of store products, services, loyalty programs
  • Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion
  • Make product recommendations and offer customer options using knowledge of trend and key items to help customers find what they need
  • Achieve goals on a daily/weekly basis
• Sales Support: Maintain and recover the selling floor, ensuring all sizes, colors and styles are represented
  • Respond to customer requests for additional merchandise or other assistance, including sharing how to use the Macy’s App to shop and compare
  • Maintain selling floor presentation following company merchandise directives
  • Ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor
  • Maintain communication with store leadership team including Customer Experience Managers and Style Merchandise Managers for support on driving sales
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices

Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events

Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders

Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources

Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments

Collaboration: Partnership with the total team to drive sales and deliver the customer experience

Who you are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• You can handle electronic devices with no problem
• Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping and color vision
• This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders
• Lifting and moving items weighing up to 30 lbs.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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