Senior Luxury Travel Advisor

As a Senior Luxury Travel Advisor at Marchay, your main responsibilities will include leading a team of Travel Advisors, managing high-touch client relationships, and overseeing the execution of complex luxury travel arrangements. You will be responsible for detailed trip planning, maintaining relationships with hotels and suppliers, and providing targeted travel intelligence to ensure an exceptional experience for your clients.

To qualify for the Senior Luxury Travel Advisor position at Marchay, you should have a minimum of 4 years in luxury travel planning experience that includes managing both clients and teams. This role requires strong leadership skills, strategic problem-solving abilities, and a deep understanding of the luxury travel industry. Familiarity with tools like Sabre GDS and Salesforce is also essential.

Marchay is deeply committed to the professional development of its Senior Luxury Travel Advisors. As a mentor, you will have the opportunity to guide and coach other Travel Advisors, fostering their growth while sharing your extensive travel knowledge. Additionally, you will have access to industry resources and ongoing training opportunities to enhance your skills and expertise.

The work environment at Marchay for a Senior Luxury Travel Advisor is dynamic and collaborative. While the role is remote, you will be part of a closely-knit community of travel enthusiasts who share a common goal: creating memorable luxury experiences for clients. Expect to engage in team research, brainstorming sessions, and problem-solving discussions, all while working strategically across different time zones.

Marchay offers a competitive compensation package for its Senior Luxury Travel Advisors, including an annual salary and performance-based bonuses. Additional benefits include fully-covered medical, dental, and vision insurance, a 401K plan to support your financial future, and opportunities for leadership and career growth within the elite luxury travel sector.

When answering this question, focus on specific examples of trips you have planned, highlighting the complexity and unique elements involved. Discuss any high-profile clients you have handled, detailing how you tailored the experience to their specific needs and preferences.

To effectively manage multiple bookings, emphasize your organizational skills. Discuss the systems or tools you use to keep track of each trip's details and deadlines, showcasing how you prioritize tasks while maintaining a high standard of quality and client satisfaction.

When responding, explain your approach to problem-solving under pressure. Provide an example of a crisis you navigated successfully, illustrating your ability to remain calm, gather necessary information, and find a quick solution that satisfied the client.

Detail your methods for staying informed, such as subscribing to industry publications, attending trade shows, or leveraging professional networks. Mention how this knowledge allows you to provide valuable insights and suggestions to clients, keeping their travel experiences fresh and exciting.

Discuss your familiarity with industry tools like Sabre GDS or Axus and emphasize your experience using CRM systems such as Salesforce. Explain how these technologies streamline your workflow and enhance the client experience by maintaining detailed records and communication.

Describe your process of gathering client preferences and interests before crafting personalized itineraries. Highlight how you incorporate unique experiences, exclusive access, or local insights to curate a truly memorable trip that aligns with the client's expectations.

Emphasize the importance of collaboration within your team. Provide examples of successful teamwork, such as coordinating with other Travel Advisors on multi-faceted trips or sharing insights and resources to solve common challenges and enhance overall client satisfaction.

Offer a detailed account of a particularly challenging request, outlining the complexities involved and the innovative solutions you developed to meet the client's expectations. This will showcase your strategic thinking, resourcefulness, and commitment to excellent service.

Discuss your strategies for post-trip engagement, such as follow-up calls to gather feedback, sending personalized thank-you notes, or recommending future travel opportunities. Highlight the importance of relationship building to encourage repeat business and referrals.

Articulate your passion for travel and helping others experience the world in unique ways. Share anecdotes that reflect your joy in creating unforgettable moments, and express how this role aligns with your personal and professional aspirations.