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Employee Health & Benefits Client Manager

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Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Employee Health & Benefits Client Manager at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Applicants must be within driving distance to our Birmingham, AL office to be considered for this role and have the ability to commute to the office five days per week.

A day in the life.

As an Employee Health & Benefits Client Manager you will:

Assist Employee Health & Benefits Producer and team in servicing existing accounts in every capacity, including renewals

Keep production team fully informed of pertinent activities on the accounts
Set up and maintain customer files
Coordinate and participate in periodic meetings with clients and vendors
Develop communication materials including Benefit Enrollment Guides
Review SPD’s and agreements/contracts for accuracy
Coordinate and conduct employee enrollment meetings
Assist clients with resources relative to HIPAA, COBRA, FLEX, ERISA, etc.
Assist policyholders with claim forms, policy changes, cancellations, etc.
Verify accuracy and completion of enrollment applications and transmit to carriers

All facets of implementation of new clients or additional coverages for existing clients

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

3-5 years previous employee health & benefits insurance industry experience with a brokerage or agency environment
Excellent presentation, written, communication, and customer service skills
Proficient with Microsoft Word, Excel, Power Point, and Outlook
Ability to learn Agency Management and Imaging Systems
A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

Medical, dental and vision insurance
401K and company match program
Company-paid life and disability
Generous paid time off programs
Employee assistance program (EAP)
Volunteer paid time off (VTO)
Career mobility
Employee networking groups
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMASE

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Employee Health & Benefits Client Manager, Marsh

Join our fantastic team as an Employee Health & Benefits Client Manager at Marsh McLennan Agency (MMA) in Birmingham, Alabama! Here at MMA, we pride ourselves on our award-winning and inclusive workplace culture that empowers extraordinary individuals to deliver purposeful work every day. With over 11,000 of the brightest talents in the industry, we are committed to making a meaningful impact in the world of employee health and benefits. In this role, you will assist our Employee Health & Benefits Producer by servicing existing accounts, managing renewals, and maintaining comprehensive customer files. You'll be at the forefront of client engagement, coordinating meetings and developing communication materials like Benefit Enrollment Guides. We're looking for someone with 3-5 years of experience in the employee health and benefits insurance industry, who possesses stellar presentation, communication, and customer service skills. Proficiency in Microsoft Office is essential, and a willingness to learn new systems is a big plus! Beyond the duties, we believe in nurturing our colleagues—offering robust benefits like medical, dental, and vision insurance, a 401K match program, generous paid time off, and even career development opportunities. If you’re ready to make a difference and thrive in a supportive environment, we can't wait to meet you and explore how you can become a part of our dynamic team at MMA!

Frequently Asked Questions (FAQs) for Employee Health & Benefits Client Manager Role at Marsh

What are the main responsibilities of the Employee Health & Benefits Client Manager at Marsh McLennan Agency?

As an Employee Health & Benefits Client Manager at Marsh McLennan Agency, your primary responsibilities include servicing existing accounts under the guidance of the Employee Health & Benefits Producer, managing renewals, setting up and maintaining client files, and coordinating client meetings. You'll also be involved in developing essential communication materials such as Benefit Enrollment Guides and supporting clients with HIPAA and ERISA-related resources.