Appointment Coordinator

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Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title:

Cost Center:

301191028 Eau Claire-Appointments

Scheduled Weekly Hours:

Employee Type:

Regular

Work Shift:

Mon-Fri; 8:00 am - 5:00 pm (United States of America)

Job Description:

JOB SUMMARY

The Appointment Coordinator serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health System customer service standards. The Appointment Coordinator assesses needs of the patients or customers to determine appropriate scheduling with health care providers within a time and sequence acceptable to the patient and customer’s needs and Clinic policy.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: None

Preferred/Optional: Completion of a Medical Terminology course. Graduate of a vocational technical Health Unit Coordinator Program, Medical Office Specialist, Medical Secretary.

EXPERIENCE

Minimum Required: Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.

Preferred/Optional: Six months’ previous experience in a healthcare facility to include direct patient contact or previous customer service experience.

CERTIFICATIONS/LICENSES

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Average salary estimate

$45000 / YEARLY (est.)

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max

$40000K

$50000K

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What You Should Know About Appointment Coordinator, Marshfield Clinic

At Marshfield Clinic Health System, we're excited to invite a new Appointment Coordinator to join our dynamic team in Eau Claire, Wisconsin. This role is a fantastic opportunity for someone who thrives on innovation and teamwork while supporting essential healthcare missions. As the Appointment Coordinator, you will be the initial point of contact for patients and customers, both in-person and via phone. Your primary responsibility is to assist them in a friendly and professional manner, helping to address their scheduling needs with our healthcare providers. This position requires strong communication skills and the ability to assess patient needs to ensure their appointments align with healthcare policies and personal availability. While there's no formal education required, having backgrounds in medical terminology or healthcare services can give you an edge. A minimum of six months in healthcare or customer service, along with computer proficiency, will make your onboarding a breeze. We're looking for someone eager to help and passionate about delivering top-notch service while keeping our patients' needs at the forefront. Marshfield Clinic Health System is dedicated to fostering an environment of compassion and excellence, so if you're committed to making a difference in people’s lives and fit well with our values, we'd love to have you on board as our next Appointment Coordinator!

Frequently Asked Questions (FAQs) for Appointment Coordinator Role at Marshfield Clinic

What are the responsibilities of an Appointment Coordinator at Marshfield Clinic Health System?

As an Appointment Coordinator at Marshfield Clinic Health System, your main duty includes being the first point of contact for patients, managing scheduling efficiently, and ensuring that their needs are met in accordance with healthcare policies. You'll be expected to communicate effectively with patients in person and over the phone, assess their needs, and coordinate appointments with healthcare providers.