Sales & Customer Service Associate Full-Time

As a Sales & Customer Service Associate at Massage Envy Diberville, your primary responsibilities will include delivering outstanding customer service, promoting the value of total body care by educating clients about services, booking future appointments, and encouraging retail purchases. You will also manage client relationships, handle inquiries, and assist in maintaining a smooth clinic operation.

To qualify for the Sales & Customer Service Associate role at Massage Envy Diberville, candidates should have at least a high school diploma or equivalent, along with previous retail or sales experience, which is preferred. Strong math, computer skills, and the ability to multitask effectively are essential, alongside great interpersonal skills to foster positive relationships with clients.

The salary for a Sales & Customer Service Associate at Massage Envy Diberville ranges from $12 to $16 per hour, complemented by bonuses and commissions based on performance, which can enhance your overall earnings as you grow in the role.

Sales & Customer Service Associates at Massage Envy Diberville enjoy several benefits, including medical, dental, and vision insurance with employer contributions, a matching 401(k) plan after 12 months of service, employee assistance programs, and discounts on products, which collectively promote a healthy and fulfilling work-life balance.

Yes, Massage Envy Diberville provides in-depth product and service training for its Sales & Customer Service Associates. This training will help you understand our services better and equip you to effectively educate clients and deliver excellent customer service.

When discussing your experience, focus on specific examples that highlight your ability to handle challenging situations, showcase strong communication skills, and explain how you build relationships with customers. Use the STAR method (Situation, Task, Action, Result) to structure your response.

In your answer, emphasize your understanding of the services offered at Massage Envy. Share specific cross-selling or upselling techniques you've used in past roles, and highlight the importance of making recommendations that genuinely benefit the customer based on their needs.

Use a real-life example where you addressed a customer's concerns effectively. Focus on your listening skills, the steps you took to resolve their issue, and how it positively impacted the client’s experience and your organization.

Explain your organizational skills and methods for prioritizing tasks, such as using to-do lists or time management tools. Provide an example where you successfully juggled multiple responsibilities while maintaining high service quality.

Conduct research ahead of time to speak knowledgeably about Massage Envy's holistic approach to health and wellness, emphasizing total body care. Mention specific services and programs you find compelling, and explain how you connect with their mission.

Discuss your ability to remain calm and focused during busy periods. Share techniques you employ to manage stress effectively and ensure that all customers receive timely and attentive service.

Focus on the unique aspects of the wellness industry, such as trust and personalization. Explain how exceptional customer service can enhance clients’ experiences, encourage loyalty, and contribute to their overall wellness journey.

Share your passion for helping others and creating positive experiences. Emphasize how your personal values align with the customer-centric approach of Massage Envy, and discuss what drives you to achieve success in this field.

Explain that teamwork is essential in creating a harmonious work environment that ultimately benefits clients. Provide examples of how collaboration with colleagues has led to improved service delivery and client satisfaction.

Always prepare thoughtful questions. You might ask about the training process for new hires, team dynamics, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if the job is a good fit for you.