Sales & Customer Service Associate Part-Time

As a Sales & Customer Service Associate at Massage Envy Gulfport, your main responsibilities will include delivering outstanding customer service, educating clients about the benefits of Total Body Care, booking appointments, and managing client inquiries via phone and email. You'll also promote the Massage Envy Wellness Program and assist in growing both in-person and online client relationships.

To apply for the Sales & Customer Service Associate role at Massage Envy Gulfport, you should have a high school diploma or equivalent, and previous experience in retail or sales is preferred. Strong math and computer skills, critical thinking abilities, and excellent people skills are essential for success in this position.

New Sales & Customer Service Associates at Massage Envy Gulfport undergo in-depth training covering our products, services, customer service techniques, and sales strategies. This training will equip you with the knowledge necessary to excel at your role and promote the various wellness services we offer.

As a part-time Sales & Customer Service Associate at Massage Envy Gulfport, you'll enjoy a flexible schedule designed to promote a healthy work-life balance. Your hours will vary based on the clinic's needs and your availability, allowing you to adjust your work around personal commitments.

Employees at Massage Envy Gulfport enjoy a range of benefits, including competitive pay, bonuses, and commissions, as well as comprehensive medical, dental, and vision plans with employer contributions. Other benefits include a matching 401(k) after 12 months, an employee referral bonus program, and discounts on products and services.

In addressing a difficult customer, I would listen actively to their concerns, empathize with their situation, and work diligently to find a satisfying solution. My goal would be to ensure they feel valued and understood while also maintaining a professional demeanor.

I have experience in retail where I've developed my skills in customer engagement and sales techniques. I excel at building rapport with customers and understanding their needs, which ultimately helps increase sales and improve customer satisfaction.

I am excited about the opportunity to work at Massage Envy Gulfport because it aligns with my passion for health and wellness. I believe that helping clients feel their best is rewarding, and I appreciate the supportive environment in which team members can grow personally and professionally.

To prioritize tasks effectively, I would assess the urgency and importance of each responsibility, making sure to focus on customer needs first. Staying organized through lists and time management tools helps ensure that nothing falls through the cracks.

I have a foundational understanding of various massage techniques and skincare routines. I continuously seek to expand my knowledge to better educate clients, demonstrating my commitment to promoting total body care and providing exceptional customer service.

I would emphasize the benefits of the Wellness Program, such as cost savings on services and access to exclusive offers. I would share success stories or testimonials from other clients and encourage them to consider it as part of their ongoing health and wellness journey.

Building relationships with clients is all about communication and trust. I would greet clients warmly, actively listen to their concerns or inquiries, and follow up to ensure they feel valued. Personalizing interactions helps create a memorable experience.

To keep clients informed, I would utilize various communication methods including email newsletters, social media updates, and in-clinic promotions. Engaging with clients during their visits and encouraging them to inquire about new services is also important.

I view all feedback as an opportunity to grow. Positive feedback motivates me to maintain high standards, while negative feedback allows me to identify areas for improvement. I would address any negative feedback proactively to enhance future experiences.

Teamwork is essential because it fosters a collaborative environment where everyone contributes to a positive customer experience. In a role like Sales & Customer Service Associate, working together ensures that all client needs are met efficiently and effectively.