Sales & Customer Service Associate Part Time

As a Sales & Customer Service Associate at Massage Envy Veterans, your key responsibilities include delivering exceptional customer service, educating clients on our Total Body Care services, and effectively promoting our wellness programs. You'll manage client bookings, support the clinic's operations by greeting guests, responding to inquiries, and assisting with scheduling appointments to ensure a smooth clinic flow.

To qualify for the Sales & Customer Service Associate position at Massage Envy Veterans, candidates need to have a high school diploma or equivalent. Previous retail or sales experience is preferred. Additionally, critical thinking skills, strong math and computer capabilities, excellent people skills, and a basic understanding of massage and skincare services are valuable assets for this role.

As a Sales & Customer Service Associate at Massage Envy Veterans, you can look forward to competitive pay ranging from $9 to $13 per hour, with bonuses and commissions on top of that. The position also offers medical, dental, and vision plans with employer contributions, a matching 401(k) plan after 12 months, an employee referral bonus program, and a flexible schedule to help maintain work-life balance.

The Sales & Customer Service Associate role is vital for the success of Massage Envy Veterans as associates are the first point of contact for clients. By providing outstanding service, promoting wellness programs, and fostering long-term relationships with guests, associates help grow and retain the client base, contributing directly to the clinic's ability to meet its business goals.

Massage Envy Veterans provides comprehensive in-depth product and service training for new Sales & Customer Service Associates. This training equips you with the knowledge necessary to educate clients about our services, ensuring you can confidently assist them in making the best choices for their wellness needs.

In a Sales & Customer Service Associate role, excellent customer service means actively listening to clients, understanding their needs, and providing tailored solutions that enhance their experience. It involves being approachable, knowledgeable, and responsive to inquiries, ensuring every client feels valued and appreciated.

When faced with a difficult customer situation, it’s essential to remain calm and empathetic. For example, I would listen attentively to the client's concerns, validate their feelings, and work collaboratively to find a resolution that meets their needs. This approach not only diffuses tension but also builds trust.

To promote the Total Body Care philosophy, I would actively educate clients about the benefits of regular massages and skincare services, highlighting how they contribute to overall wellness. Sharing personal testimonials and success stories, offering introductory promotions, and encouraging feedback during their sessions can effectively demonstrate the value of our services.

In a fast-paced environment like Massage Envy Veterans, prioritizing tasks requires organizing responsibilities based on urgency and importance. I would focus on immediate client interactions, tackle booking and scheduling first, and ensure that ongoing administrative tasks are efficiently handled during quieter periods, always keeping client satisfaction at the forefront.

I am motivated to work in customer service and sales because I genuinely enjoy helping others and making a positive impact on their lives. Assisting clients in achieving their wellness goals gives me a sense of fulfillment, and the opportunity to build relationships while contributing to a team-oriented environment inspires me to excel.

Staying current on promotions and services is crucial in my role as a Sales & Customer Service Associate. I would regularly review internal communications, attend team meetings, and participate in ongoing training sessions. Engaging with my team allows for sharing knowledge that helps us inform clients accurately and effectively.

Handling multiple clients simultaneously requires effective multitasking and communication skills. I would prioritize based on urgency, ensuring that each client feels acknowledged, then quickly address their needs while managing the flow of requests efficiently. Maintaining a friendly demeanor and clear communication helps ensure clients remain satisfied.

A successful Sales & Customer Service Associate excels in communication, has a strong product knowledge background, and demonstrates a genuine passion for customer care. They are adaptable, able to thrive under pressure, and prioritize building relationships with clients to foster long-term loyalty and satisfaction.

Teamwork is vital for a Sales & Customer Service Associate because it fosters collaboration and ensures seamless service delivery. When team members work together, they can share insights, support each other during busy times, and collectively enhance the client experience, which ultimately contributes to the overall success of the clinic.

I am excited about the opportunity to work at Massage Envy Veterans because I admire the company's commitment to wellness and customer care. The collaborative environment and focus on personal development resonate with my values, and I am eager to contribute to a team dedicated to helping clients achieve their health and wellness goals.