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Lead Person - Shipping

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity: 

The Warehouse Lead is responsible for distributing and coordinating work in their assigned area. In addition, the lead follows up with employees to ensure the assigned work load is completed.

What Your Impact Will Be: 

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodations. This list is not all inclusive.

  • Provides direction to employees including assigning work; following up for completion and accuracy; and adherence to company policies, practices and processes.
  • Assists employees with work related questions and problems. Provides guidance and problem solving when issues arise.
  • Facilitates training to ensure team members understand and utilize established processes and practices.
  • Provides update to supervisor or manager on department progress
  • Partners with supervisor or manager to address work related and employee relations concerns
  • Ability to attend work regularly and on a timely manner
  • Ability to perform work with accuracy
  • Ability to learn and use various warehouse management programs
  • Other responsibilities and tasks as assigned by your manager or supervisor

Supervisory Responsibilities:

In this position the incumbent is required to provide direction to employees, but the incumbent does not issue disciplinary action.

Qualifications

Experience and Education

  • High School Diploma or GED
  • 2 or more year of related experience

Knowledge and Skills

  • Ability to plan, assign, and direct work
  • Able to handle multiple tasks simultaneously and in an effective manner
  • Able to collaborate with employees at all levels
  • Able to read an interpret documents such as shipping documents, bills of lading, reports, safety rules/procedures, operating and maintenance instructions.
  • Basic mathematic skills- ability to add, subtract, multiply, and divide using whole numbers, common fraction, and decimals
  • Ability to understand and carry out written and verbal instructions
  • Ability to speak, read, and write in English.
  • Bilingual (Spanish) Preferred
  • Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Additional Information

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What It’s Like to Work Here:

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

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CEO of Mattel
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Ynon Kreiz
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Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Lead Person - Shipping, Mattel

If you're looking for a dynamic position that combines leadership with hands-on involvement, the Lead Person - Shipping at Mattel in Jonestown, Pennsylvania, could be your next adventure! In this role, you'll take charge of directing and coordinating the flow of work within the warehouse, ensuring a smooth operation that keeps us producing those iconic toys that ignite childhood imaginations. You'll be the go-to person for team members, guiding them through challenges and answering their questions, all while facilitating training to enhance our workforce. This role is not just about managing tasks; it's about inspiring a culture of collaboration and excellence among your peers. With a focus on accuracy and adherence to our processes, you'll work alongside supervisors to monitor progress and address any employee relations concerns. A positive attitude and a growth mindset are fundamental, as you’ll help foster an environment where everyone can contribute their best selves. If you have a high school diploma or GED and some experience in a related field, your skills will shine in this position. Join us, and be part of a company that values creativity and diversity, helping to shape the leaders of tomorrow through play.

Frequently Asked Questions (FAQs) for Lead Person - Shipping Role at Mattel
What are the responsibilities of the Lead Person - Shipping at Mattel?

The Lead Person - Shipping at Mattel is primarily responsible for directing the work within the warehouse, providing guidance to team members, and ensuring that all operations align with company policies. Your day will involve assigning tasks, monitoring task completion, facilitating employee training, and providing feedback to supervisors. This role requires a strong focus on teamwork and accuracy.

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What qualifications are needed for the Lead Person - Shipping role at Mattel?

To qualify for the Lead Person - Shipping position at Mattel, candidates should have a high school diploma or GED along with at least two years of relevant experience. Essential skills include the ability to read shipping documents, strong mathematical skills, and effective communication abilities in English. Bilingual candidates, particularly those fluent in Spanish, are preferred.

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How does one succeed as a Lead Person - Shipping at Mattel?

Success as a Lead Person - Shipping at Mattel hinges on your ability to inspire and direct a team effectively. Being proactive in problem-solving and displaying a collaborative spirit will enhance your team's performance. Constantly seeking improvement and embracing a growth mindset will not only elevate your own skills but also benefit your team immensely.

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What is the work environment like for a Lead Person - Shipping at Mattel?

The work environment for a Lead Person - Shipping at Mattel is collaborative, engaging, and driven by a shared mission of empowering creativity. With a focus on respect and inclusion, every team member is encouraged to voice their ideas and contribute to the company's goals. It's a fast-paced setting where initiative and teamwork are highly valued.

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What makes Mattel a great place to work as a Lead Person - Shipping?

Mattel is recognized as a Great Place to Work and is known for its positive culture that champions creativity and diversity. As a Lead Person - Shipping, you’ll not only play a pivotal role in product distribution but also be part of an organization that is dedicated to innovating and making a difference in children's lives. Employee wellbeing and empowerment are central to Mattel's mission.

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Common Interview Questions for Lead Person - Shipping
How would you handle a situation where a team member is not following the assigned processes?

Address the situation directly but with empathy. Explain the importance of adhering to processes for the team’s overall performance. Offer support to understand any challenges they may be facing and encourage a collaborative approach to find solutions.

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Can you describe a time you successfully trained a colleague or team?

Share a specific example highlighting your training methods. Discuss how you assessed their needs, the materials or techniques you used, and the positive feedback or results that came from your training. This shows your ability to mentor and support team growth.

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What strategies do you use to prioritize tasks in a warehouse setting?

Discuss using tools like task lists or software to assess the urgency and importance of each task. Explain how you communicate priorities to your team and adjust as circumstances change, ensuring smooth operations.

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How do you ensure accuracy in shipping and receiving processes?

Emphasize your attention to detail. Discuss the checks and balances you implement, like double-checking documents and conducting physical counts to prevent errors. Share any previous successes you've had in improving accuracy.

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What do you think is the most challenging part of the Lead Person role?

Acknowledge the challenges of managing diverse personalities and keeping morale high amid busy periods. Discuss how you would focus on communication, team building, and providing support, fostering a culture of collaboration and motivation.

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How do you approach conflict resolution within your team?

Describe your approach to listening actively to both sides and facilitating a meeting where each party can share their perspective. You’d work towards a solution that maintains team cohesion and addresses the root cause of the conflict.

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What methods do you employ to drive employee engagement?

Share techniques such as recognizing achievements, encouraging feedback, and involving team members in decision-making processes. Emphasize the importance of fostering a supportive atmosphere where everyone feels valued.

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How do you stay updated on warehouse management best practices?

Discuss attending workshops, online courses, and networking with other professionals in the industry. This demonstrates your commitment to continuous learning and improvement, which is crucial for a leadership role.

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Why do you want to work for Mattel as a Lead Person - Shipping?

Express enthusiasm for Mattel’s mission and values. Highlight how your skills and experiences align with their commitment to creativity and quality, and how you are excited about contributing to such a meaningful brand.

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What would you do if you noticed a safety violation in the warehouse?

Emphasize the importance of safety first. Describe your approach of reporting the violation immediately to ensure a safe working environment and how you would educate your team on the importance of adhering to safety protocols.

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Mattel, a global leader in toys and family entertainment, engages audiences with a vast portfolio of iconic brands like Barbie, Hot Wheels, and Fisher-Price.

244 jobs
MATCH
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BADGES
Badge Diversity ChampionBadge Family FriendlyBadge Flexible CultureBadge Global CitizenBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

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