Sr Product Manager, Conversational Commerce

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

We are seeking a seasoned Senior Product Manager (Individual Contributor) with strong product sense and a proven track record of delivering high-impact digital experiences. This role will drive our generative AI conversational commerce initiatives, shaping the future of how customers engage with AI-powered ordering across drive-thru, mobile, web, kiosk, and POS.

The ideal candidate blends technical expertise and strategic thinking with a sharp intuition for both customer and crew needs. They navigate trade-offs between experience, speed, and operational efficiency with precision, leveraging a deep understanding of AI-driven commerce trends to drive innovation and deliver measurable business impact. You will define, build, and scale seamless, intuitive, and high-converting conversational ordering experiences that blend cutting-edge AI with business strategy.

Key Responsibilities:

• Product Strategy & Roadmap: Define and execute the strategy for AI-driven conversational commerce for your assigned area, ensuring an intuitive and engaging customer experience while delivering measurable business impact.
• Deep Product Sense & Customer-Centric Thinking: Develop a keen understanding of customer behaviors in digital ordering. You make data-informed yet intuitive decisions to optimize AI-driven interactions.
• Product Development: Lead the ideation, development, and launch of AI-powered ordering experiences, optimizing for speed, accuracy, and engagement.
•  Cross-Functional Collaboration: Partner with engineering, design, marketing, and operations to drive execution and adoption of AI commerce products.
•  User Experience & Optimization: Leverage data-driven insights, A/B testing, and user feedback to refine conversational flows and improve conversion rates.
• Performance & KPIs: Define and track key success metrics such as order accuracy, speed, user engagement, and revenue impact, ensuring data-driven decision-making.
• Market & Competitive Analysis: Stay ahead of conversational AI trends, competitive offerings, and emerging platforms to identify opportunities for innovation.
• Stakeholder Management: Engage with internal stakeholders and external partners to gather insights, build relationships, and drive adoption of conversational commerce solutions.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260 - $190,310 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• Bachelor’s degree in business, Product, Engineering, or a related field. An MBA or equivalent is preferred.
• Minimum of 8 years of experience in product management, with a proven track record of successfully launching and managing digital products, ideally in AI-driven digital commerce, conversational AI, or voice interfaces.
• Have exceptional product sense—you instinctively understand what makes a great customer experience and can translate that into highly engaging AI interactions.
• Deep understanding of conversational AI, voice recognition technologies, and the digital commerce landscape.
• Have shipped complex AI-powered products, balancing business goals, customer needs, and technical constraints.
• Are highly analytical and comfortable using experimentation, behavioral data, and qualitative insights to inform decisions.
• Strong leadership skills, with the ability to inspire and influence high-performing product and engineering teams.
• Excellent communication and collaboration skills, capable of working effectively with cross-functional teams and external partners.
• Innovative thinker with the ability to identify opportunities for growth and improvement within the product and market.
• Experience in agile development methodologies and user-centered design practices.

This role is an opportunity to shape the future of AI-driven commerce at McDonald’s, delivering seamless, personalized, and delightful experiences that redefine how customers engage with digital ordering.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.