Portuguese Speaking Customer Support for Luxury & High-End Brand Retail Departme - job 1 of 2

As a Portuguese Speaking Customer Support Representative at Mercier Consultancy, you will be responsible for responding to client inquiries via phone, email, and chat in Portuguese. You will assist clients with questions relating to high-end products, manage orders, document interactions, and collaborate with internal teams to resolve issues. Additionally, you're expected to provide expert knowledge regarding luxury products and gather customer feedback to continuously enhance service delivery.

To qualify for the Portuguese Speaking Customer Support Representative role at Mercier Consultancy, candidates should be fluent in both Portuguese and English, with excellent verbal and written communication skills. Experience in customer support, particularly within the luxury retail industry, is strongly preferred. The ideal candidate will also possess strong problem-solving abilities, a keen eye for detail, and a proven track record of delivering exceptional customer experiences.

Mercier Consultancy places a strong emphasis on continuous learning. As a Portuguese Speaking Customer Support Representative, you'll receive fully paid training to enhance your understanding of luxury retail trends and product offerings. This training will equip you with the knowledge needed to provide the highest level of service to our clients and ensure your success in this dynamic role.

Mercier Consultancy offers a competitive salary, monthly performance bonuses, and a fully paid relocation package that includes flight, transfer, and hotel accommodations. Other benefits include health insurance, private health insurance, and two extra salaries per year. You’ll also have access to free Greek courses and support in finding long-term accommodation, creating an attractive overall package for potential candidates.

If you are excited about the opportunity to work as a Portuguese Speaking Customer Support Representative at Mercier Consultancy, you can apply by sending your resume along with a cover letter detailing your experience and passion for luxury retail. Be sure to highlight your language skills and customer service achievements to stand out in your application.

When answering this question, be sure to highlight relevant experiences where you provided exceptional customer service in high-end retail environments. Discuss specific situations where you resolved customer issues or enhanced their shopping experience, focusing on the skills you've gained that align with the Portuguese Speaking Customer Support role.

Demonstrate your problem-solving skills by discussing a specific instance in which you dealt with a challenging customer. Explain the approach you took, how you remained calm, empathized with the customer's feelings, and ultimately turned a negative situation into a positive experience. Highlight your communication skills and your commitment to customer satisfaction.

Researching and being knowledgeable about various luxury brands is crucial. Talk about specific brands you are drawn to, their values, product lines, and customer service standards. Relate your admiration to how you would bring similar values to your role as a Portuguese Speaking Customer Support Representative.

Explain your time management strategies, such as using a task list or prioritizing based on urgency. Provide examples of how you've successfully managed several inquiries simultaneously while ensuring each customer received high-quality service, showcasing your ability to thrive under pressure.

Share your proactive attitude toward learning by discussing how you stay informed about luxury retail trends and product knowledge. Mention specific resources, such as trade journals, brand training sessions, or networking with industry professionals, that help you enhance your expertise.

Discuss the unique expectations of luxury retail customers who seek personalized service and high-quality experiences. Emphasize the importance of building long-term client relationships based on trust, loyalty, and satisfaction, illustrating how excellent service can positively impact a brand's reputation.

When responding, provide a specific example where you went above and beyond for a customer, whether through personalized service, a thoughtful follow-up, or resolving an issue creatively. Focus on the impact your actions had on the customer’s experience and their perception of the brand.

Illustrate your organizational skills by explaining your process for accurately documenting customer interactions in the system. Highlight the importance of following up with customers to ensure their satisfaction and how proactive communication can build stronger relationships.

Exhibit your passion for luxury retail by discussing what drives you to provide excellent customer support. This could include a love for high-end products, the joy of creating memorable experiences for customers, or a desire to contribute to the reputation of luxury brands.

Be clear about your language proficiency, especially in Portuguese and English for this role. Discuss how your bilingual abilities allow you to connect more personally with customers, resolve issues more efficiently, and enhance their overall experience with the brand.