Client Support Specialist 1733
Position Summary
As a Client Support Specialist in our Standard Support team, you'll be the first line of defense in resolving issues and addressing inquiries from customers. Your role involves responding to incoming communications, documenting interactions in case management systems, and updating clients on ongoing resolutions. You'll resolve client inquiries directly through established methods or escalate them to other departments if necessary.
Expected Duties
-Coordinate with internal departments to resolve issues and follow through with clients until completion.
-Take inquiries from systems and use discretion and decision-making authority to resolve customer issues.
-Assist in developing support delivery strategies, escalation procedures, and training.
-Provide information about products and services, answer questions, and resolve problems.
-Complete tasks supporting the implementation of procedures.
-Provide departmental clerical support and organize account chains.
Qualifications: Knowledge, Skills, and Abilities
This role prefers prior education or career experience. You'll apply acquired job skills, company policies, and procedures to complete tasks with little supervision. The position involves performing routine tasks and using a basic skill set and proficiency in the subject area.
-Ability to determine a course of action based on guidelines and modify processes as needed.
-Exercise judgment within defined procedures to determine appropriate actions.
-Build productive internal and external relationships to resolve mutual problems through collaboration.
-Preferred Bachelor's degree and 2-4 years of related experience or equivalent work experience.
-Strong relationship-building skills to collaborate on procedures or transactions.
This role is ideal for someone who enjoys problem-solving and is passionate about providing excellent customer support. If you're ready to take on this exciting challenge, we'd love to hear from you!
MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.
MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.
MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.
Salary range of $44,000 - $62,200. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.
Meridianlink offers:
Insurance coverage (medical, dental, vision, life, and disability)
Robust paid time off
Paid holidays
401(k) plan with company match
Remote work
All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.
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As a Client Support Specialist at MeridianLink, you will be the go-to person for our customers when they need assistance. Imagine being the first line of defense, addressing queries and resolving issues with a warm, friendly demeanor. This is a pivotal role where you can make a real difference in customer satisfaction! Your day-to-day will include responding to communications, documenting your interactions in our case management systems, and keeping clients updated on their requests. You will resolve inquiries directly, or if the situation calls for it, escalate them to the appropriate departments to ensure a speedy resolution. Collaboration is key, and you’ll work closely with internal teams to sort out issues and follow through with clients until everything is sorted. You’ll also have a hand in crafting and refining our support strategies and training materials, making your mark on how we assist our customers. To thrive in this role, a problem-solving mindset along with strong relationship-building abilities are essential. A Bachelor’s degree and a couple of years of related experience are preferred. At MeridianLink, we believe in fostering a supportive and enjoyable workplace where everyone is valued. Join us in this exciting journey of professional growth, where we promote from within and maintain a healthy work-life balance. If you have a passion for delivering top-notch customer support, we cannot wait to hear from you!
We democratize financial services technology and data so our clients can focus on what’s truly important: their employees, customers and communities.
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