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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

We provide Paid-Training – no prior medical experience required! 

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. 

 

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.  

 

Where Your Career is a Force for Good! 

 

WHAT YOU NEED TO KNOW (Job Overview): 

When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.  

 

The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole   
 

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): 

  • Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. 

  • Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again 

  • Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused 

  • May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. 

 

Standard Schedule:  

  • Variable Schedule

  • Rotating Weekends

  • Some overnight Travel Required (Accommodations provided)

  • To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. 

  • Schedule is provided two to three weeks in advance 

 

Pay Information::

  • Starting rate $18.00/hour. Pay may increase depending on experience 

WHAT YOU NEED TO SUCCEED (Minimum Qualifications): 

  • High school diploma or equivalent is required 

  • Customer service experience and effective verbal communication skills are required 

  • A current, valid driver's license with a good driving record is required.   

  • Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.  

  • At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.  

  • Basic computer skills are required. Must be proficient with Microsoft office applications. 

 

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): 

  • Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) 

  • Prior leadership experience 

 
BENEFITS FOR YOU: 

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: 

  • Medical, Dental, and Vision plans 

  • Health Spending Accounts & Flexible Spending Accounts 

  • PTO: Starting 15 days a year; based on type of job and tenure 

  • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 

  • 401K with up to 6% company match 

  • Paid Family Leave 

  • Employee Assistance 

  • Disability and Insurance: Short + Long Term 

  • Service Awards and recognition 

Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

 

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here:  Summary of Rights

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What You Should Know About Blood Collection Staff – Customer Service, American Red Cross

Are you looking to make a difference and join a community that truly cares? The American Red Cross is searching for Blood Collection Staff – Customer Service in Rome, Georgia! In this vital role, you will be part of the world’s largest humanitarian network, helping to connect blood donors with hospitals in need. You don’t need prior medical experience, as we provide paid training to prepare you for success. Your responsibilities will include setting up and tearing down collection equipment, creating a welcoming environment for donors, and ensuring that all collected blood meets safety standards. We believe in nurturing the talent of our staff, offering mentorship and career growth within our mission-driven organization. By joining our team, you will not only grow professionally but also personally, knowing that your efforts contribute to saving lives and uplifting communities. We understand that our team members have lives outside of work, and therefore we provide a flexible schedule with competitive compensation and excellent benefits. Whether you’re a recent graduate or someone looking to transition into a healthcare role, we invite you to be part of this fulfilling journey with the American Red Cross. Come be a force for good, and help us change lives one blood donation at a time!

Frequently Asked Questions (FAQs) for Blood Collection Staff – Customer Service Role at American Red Cross
What does a Blood Collection Staff – Customer Service do at the American Red Cross?

As a Blood Collection Staff – Customer Service member at the American Red Cross, you will play a crucial role in assisting with the blood donation process. Your tasks will include setting up equipment at donation sites, comforting and interacting with donors, and ensuring that safety protocols are adhered to during blood collection. This position allows you to utilize both healthcare and customer service skills while contributing to a vital cause.

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What qualifications are needed for the Blood Collection Staff – Customer Service position at the American Red Cross?

To be successful as a Blood Collection Staff – Customer Service at the American Red Cross, you will need a high school diploma or equivalent and a valid driver’s license with a good driving record. Customer service experience and effective communication skills are essential. While prior healthcare experience like a CNA or EMT is preferred, it is not required, as paid training is provided.

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What are the working hours like for a Blood Collection Staff – Customer Service at the American Red Cross?

The hours for a Blood Collection Staff – Customer Service at the American Red Cross are variable, including early mornings, late nights, weekends, and holidays, to meet community needs. The schedule is provided two to three weeks in advance, allowing for some planning around your personal life. You may also be required to travel overnight for certain blood drives.

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What benefits does the American Red Cross offer for Blood Collection Staff – Customer Service?

The American Red Cross offers a comprehensive benefits package for Blood Collection Staff – Customer Service, including medical, dental, and vision plans, flexible spending accounts, and a generous PTO policy. You will also enjoy 11 paid holidays, a 401K plan with company matching, and paid family leave, all while playing a key role in a mission-driven organization.

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How does the American Red Cross support the growth of Blood Collection Staff – Customer Service?

The American Red Cross is committed to nurturing the talents and careers of its Blood Collection Staff – Customer Service. Through mentorship programs and continuous professional development opportunities, you will have the chance to grow within the organization while fulfilling a meaningful mission. Our supportive environment ensures that your contributions are recognized as vital to our humanitarian efforts.

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Common Interview Questions for Blood Collection Staff – Customer Service
Why do you want to work as a Blood Collection Staff – Customer Service for the American Red Cross?

Expressing your admiration for the Red Cross's mission and showcasing your personal commitment to helping others can set you apart. Share any previous volunteer experiences or your passion for community service to demonstrate that you align with the organization’s values.

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How would you handle a nervous blood donor?

Discussing your approach to empathy and active listening is crucial here. Explain how you would reassure the donor by validating their feelings and providing clear, comforting information throughout the process to create a welcoming atmosphere.

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What are some safety procedures you would follow during blood collection?

Referencing your understanding of the importance of following established protocols is key. Mention specific protocols, such as proper sanitization, correct equipment handling, and ensuring donor comfort, to show your readiness for the role.

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Can you describe a time when you worked as part of a team?

Use the STAR method (Situation, Task, Action, Result) to describe a positive team experience, highlighting your role and contributions that led to successful outcomes. This shows your ability to collaborate effectively.

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How do you prioritize tasks when working under pressure?

Discuss your time management skills and provide a brief example of how you maintain composure and focus on critical tasks during busy times. This emphasizes your reliability and professionalism.

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What made you interested in the healthcare field?

Share personal anecdotes or experiences that inspired your interest in healthcare. This could include times when you witnessed the positive impact of healthcare services or your desire to help improve others' lives.

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What skills do you think are essential for Blood Collection Staff – Customer Service?

Mention key skills such as strong interpersonal communication, attention to detail, a solid understanding of safety protocols, and the ability to work well in a team. Discuss how these skills are integral to creating a positive donor experience.

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Are you comfortable with the physical demands of this position?

Acknowledge the physical demands such as lifting and moving equipment or standing for long periods, and reassure the interviewer of your readiness to meet these requirements through relevant personal experiences.

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How would you promote the importance of blood donation to potential donors?

Discuss your strategy for communicating the life-saving impact of blood donations, perhaps by sharing stories, statistics, and personal experiences that highlight why regular donations are essential for community health.

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What do you see as the biggest challenge in the role of Blood Collection Staff – Customer Service?

It's vital to identify potential challenges, such as managing donor anxiety or fluctuating schedules, and discuss how you plan to address them. This shows that you are proactive and prepared for the role.

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The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors

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Full-time, on-site
DATE POSTED
March 31, 2025

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