Life Scientist as Global Tech Support Specialist (mIfId)

As a Global Tech Support Specialist at Miltenyi Biotec, your key responsibilities include offering expert-level technical support to our global teams and customers, troubleshooting technical issues, managing product training, and documenting support activities for performance analysis. You'll also collaborate with different teams to enhance product development and provide on-site assistance when needed.

To qualify for the Global Tech Support Specialist role at Miltenyi Biotec, candidates must hold an academic degree (Master or PhD) in natural sciences, engineering, or a related field. Proven experience in biological fields such as cell biology or immunology is essential, as is proficiency in English and another foreign language. A customer-oriented mindset is also crucial.

Preferred candidates for the Global Tech Support Specialist at Miltenyi Biotec should have experience in various biological fields, including cell culture and functional assays, as well as familiarity with clinical cell manufacturing and flow cytometry. This experience helps ensure you can provide the best support for our cutting-edge products.

The work environment for a Global Tech Support Specialist at Miltenyi Biotec is inclusive, collaborative, and driven by creativity. The company supports flexible work schedules and remote opportunities, fostering a culture of innovation while also prioritizing professional growth through the Miltenyi University training programs.

Yes, the Global Tech Support Specialist role at Miltenyi Biotec does require regular international travel. This is vital for providing on-site customer support during product demonstrations, installations, and training, making it a great opportunity for those who enjoy exploring different cultures while working.

When answering this question, elaborate on your hands-on experience resolving technical problems in your previous roles. Provide a specific example where you diagnosed a complex issue, the steps you took to address it, and the successful outcome. This demonstrates your problem-solving skills critical for a Global Tech Support Specialist.

Discuss your strategies for prioritization, such as assessing the urgency and impact of each request and how you communicate with stakeholders about expected response times. Providing an example of a time you effectively managed multiple priorities will show you can operate efficiently under pressure.

Explain your methodology for creating training materials tailored to different audiences, emphasizing adaptability to various learning styles. Share an instance where you successfully trained a team or client, highlighting feedback and results to illustrate your effectiveness as a trainer.

Before the interview, research Miltenyi Biotec's products and be prepared to speak about specific ones. Show your enthusiasm by discussing recent advancements or your understanding of their application in biomedical science, demonstrating your passion for the industry.

Be ready to narrate a specific instance where you collaborated with other departments, detailing how you communicated effectively and strategically aligned goals. Highlight the outcome and any learning experiences that benefited your future collaborations.

Share a personal experience or story that ignited your passion for the biomedical field. Connect it back to how you see this role at Miltenyi Biotec as an opportunity to make a tangible difference in people's lives through innovative solutions.

Explain your customer service philosophy, focusing on attentiveness and empathy. Describe how you adjust your approach based on the customer's technical understanding and ensure all communication is clear, helping them feel supported and valued.

Discuss your methods for continuous learning, such as attending webinars, participating in professional organizations, or subscribing to relevant publications. This demonstrates your commitment to staying informed and relevant in a fast-evolving field.

Outline your approach to handling complaints, emphasizing listening to the client’s concerns, investigating the issue thoroughly, and providing a solution promptly. Illustrate this with an example reflecting your customer service skills and your attention to detail.

Showcase your understanding of the position by summarizing its key responsibilities, such as providing technical support, delivering training, and collaborating with cross-functional teams to enhance product performance. This highlights your preparation and genuine interest in the role.