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Intake Manager

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The Intake Manager is responsible for managing a team of Intake Specialists and Supervisors handling incoming authorizations from Area Agencies on Aging, Managed Care Organizations, and Health Plans for home delivered meals.

Interested candidates must be local to the Des Moines, IA area and have experience leading a large incoming call center.

Position Responsibilities may include, but not limited to

Manage a team of approximately 100 Intake Specialists and 5-8 supervisors handling incoming authorizations and calls from Area Agencies on Aging, Managed Care Organizations, and Health Plans for home delivered meals
Track and document employee performance both formally and informally
Complete employee performance reviews
Create and distribute reports as needed or as requested by senior leadership
Train, motivate, develop, and coach employees to drive case manager satisfaction, accuracy, efficiency, and performance
Determine training requirements for new hires and additional performance-based training for existing Intake Specialists, as needed
Answer questions from Intake Specialists and handle customer escalations
Manage productivity based on department metrics to ensure workloads are being handled in an efficient and productive manner
Manage Intake Specialist work schedules based on workload volume and needs
Administer access to provider portals as needed for necessary personnel
Formulate and implement rapid change and process improvements
Work cross-functionally to support customer care, sales, and revenue cycle initiatives

Required Skills and Experience

Bachelor’s degree
5+ years’ work-related supervisory or management experience in a healthcare related field, such as patient registration or patient access
Previous experience with prior authorization process working with both payers and providers
Strong problem solving and analytical skills
Excellent verbal and written communication skills
Ability to manage multiple priorities, demonstrated flexibility, and ability to adapt and implement change in a timely and effective manner
Proficient in Microsoft Office, especially Outlook, Word, and Excel
Strong relationship building skills with payers and external/internal customers
Excellent attention to detail to avoid administrative errors

Preferred Skills and Experience

Some post-graduate work
Experience with eligibility inquiry software, such as electronic 270 files and/or secure payer web portals
NAHAM or AAHAM certification

Physical Requirements

Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

Mom's Meals Glassdoor Company Review

2.7

Mom's Meals DE&I Review

No rating

CEO of Mom's Meals

Chris Choi

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Intake Manager, Mom's Meals

As an Intake Manager at Mom’s Meals, you will be at the forefront of providing exceptional support to our team of Intake Specialists and Supervisors. Located in Ankeny, IA, your primary responsibility will be managing a sizable team that handles incoming authorizations for home-delivered meals from various organizations, including Area Agencies on Aging and Managed Care Organizations. If you thrive in vibrant team environments and enjoy guiding others, you’ll fit right in! You'll be responsible for tracking employee performance, completing evaluations, and ensuring that our team has the training they need to succeed. Your excellent communication skills will come in handy as you handle escalations and lead your team with motivation and development in mind. You will be pivotal in managing team productivity, iterating on process improvements, and meeting the needs of both internal and external partners. It's not just about management; it's about fostering a supportive culture that drives case manager satisfaction and effectively delivers tailored nutritional solutions to our clients. Join us at Mom’s Meals, where your leadership will help us continue to serve those in need with compassion, dedication, and a strong sense of community.

Frequently Asked Questions (FAQs) for Intake Manager Role at Mom's Meals

What responsibilities does the Intake Manager at Mom’s Meals have?

The Intake Manager at Mom’s Meals oversees a team of about 100 Intake Specialists and several supervisors, managing incoming authorizations for home-delivered meals. Their responsibilities include tracking and documenting employee performance, managing productivity metrics, providing training and support, handling escalations, and creating reports for senior leadership.