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Automotive Technician - Lead Technician

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.  

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.  

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.  

Destination Monro -Your Career is Here! 

Job Description

The Technician role is full time or part-time and is an hourly position based on needs of the business. The Technician is primarily responsible for conducting basic vehicle diagnostics and performing routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications.  This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.   

The hourly range for this role is $18 - $20 per hour Guaranteed and $28 - $38 Flat Rate based on experience.    

This role is eligible for additional compensation and incentives.  Pay will be based on experience level. 

Responsibilities

  • Perform brakes, suspension, tire installation, scheduled maintenance, and all manner of automotive repairs and maintenance, that you are qualified to perform
  • Secure our guests approval to perform the work as a result of the diagnosis; and always maintain a clean, neat work area
  • Complete thorough automotive vehicle inspections on every vehicle you service and perform any repairs and maintenance
  • Test drive guest vehicles and use our shop truck in a safe manner to pick up inventory as needed
  • Collaborate with teammates and provide leadership to General Service Technicians 

 

Qualifications

Minimum Qualifications

  • High school or GED equivalent.
  • 2+ years of automotive technician experience
  • Valid Driver License
  • Own a basic set of automotive tools or participate in tool purchase program.
  • Ability to work with hands overhead, stand for long periods and lift 50 lbs.
  • Guest and team focused mindset
  • Have and maintain an Automotive Technician State Inspector’s license, where applicable.

Preferred Qualifications

  • ASE automotive certification in at least one of A1-A8
  •  Automotive Technician State Inspector License
  • Automotive technical school certificate/degree

Additional Information

Benefits

  • Performance based incentives   

  • Paid vacation and holidays for Full-Time Teammates 

  • Reimbursement for ASE Certifications   

  • Reimbursement for State Inspection Licenses, where applicable   

  • 401k eligibility immediately upon hire 

  • Direct Deposit 

  • Employee Discounts 

  • Healthcare, Vision, and Dental for Full time teammates   

  • Employee Access Perks 

  • Career Advancement Opportunities  

 

 

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Average salary estimate

$39520 / YEARLY (est.)
min
max
$37440K
$41600K

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What You Should Know About Automotive Technician - Lead Technician, Monro, Inc.

If you’re passionate about cars and delivering top-notch service, Monro is looking for a Lead Technician to join our growing team in Sumter, SC! As a lead technician, you’ll play a crucial role in our mission to provide the highest quality of automotive service. Your days will be spent diagnosing vehicle issues, performing routine repairs, and leading a team of general service technicians. We pride ourselves on our guest-first approach, and your ability to communicate effectively and meet customer expectations will be key to your success. Monro operates nearly 1,300 shops across the U.S., and every vehicle you work on is treated with great care because we know that each guest is important. You’ll be performing various tasks like brake repairs, tire installations, and maintenance services, ensuring everything meets our high company standards. With a competitive pay range between $18 - $20 per hour plus incentives based on your experience, we truly value the skills and dedication you bring to the table. Our commitment to your growth means you’ll receive ongoing training and opportunities to advance in your career, including course work through Monro University. Plus, with benefits like health care, paid vacation, and 401k eligibility right upon hire, we believe our employees should feel rewarded and supported. So, if you're ready to be part of a team that values integrity, hard work, and guest satisfaction, your next destination is here at Monro!

Frequently Asked Questions (FAQs) for Automotive Technician - Lead Technician Role at Monro, Inc.
What are the primary responsibilities of a Lead Technician at Monro?

As a Lead Technician at Monro, your primary responsibilities include conducting vehicle diagnostics, performing routine repairs, and maintenance services according to our company standards. You'll also be expected to communicate findings to our guests, secure their approval for repairs, and lead a team of general service technicians while maintaining a clean work area.

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What qualifications do I need to apply for a Lead Technician position at Monro?

To qualify for the Lead Technician position at Monro, you need a high school diploma or GED, along with at least 2 years of automotive technician experience. A valid Driver's License and the ability to lift 50lbs are essential. Preferred qualifications include ASE certification in one of the A1-A8 areas and an Automotive Technician State Inspector License, where applicable.

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What benefits does Monro offer to Lead Technicians?

Monro provides a variety of benefits for Lead Technicians including performance-based incentives, paid vacation and holidays, healthcare, dental, and vision coverage for full-time employees. Additionally, Monro offers reimbursement for ASE certifications and state inspection licenses, as well as 401k eligibility immediately upon hire.

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What is the expected salary for a Lead Technician at Monro in Sumter, SC?

The salary for a Lead Technician at Monro in Sumter, SC ranges from $18 to $20 per hour based on experience. There's also a flat rate incentive compensation structure that can bring your earnings to between $28 and $38 based on the work you perform.

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How can I advance my career as a Lead Technician at Monro?

At Monro, career advancement is supported through on-the-job training, leadership development, and opportunities to enroll in courses at Monro University. By demonstrating your skills and gaining additional certifications, you can position yourself for higher-level roles in the company.

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Common Interview Questions for Automotive Technician - Lead Technician
What experience do you have that prepares you for the Lead Technician role at Monro?

When preparing your answer, focus on detailing your previous automotive service experience. Highlight any specific technical skills you've developed, particularly in diagnostics and repairs, and explain how these experiences align with Monro's commitment to high-quality customer service.

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Can you describe a challenging repair you have completed?

Think of a specific scenario where you faced a difficulty. Describe the problem, your diagnostic process, and how you successfully resolved it. Emphasize your problem-solving skills and any tools or technologies you used in that situation.

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How do you ensure customer satisfaction in your work?

Discuss your approach to engaging with customers, such as explaining repairs in layman's terms and following up to ensure they’re happy with the service. Mention the importance of transparency and communication to meet Monro's service standards.

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What strategies do you use to manage your time effectively during busy periods?

Provide insights on your time management techniques, such as prioritizing tasks based on urgency and complexity. Mention how you keep a clean work area and maintain efficiency to ensure all guests receive timely service.

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How do you keep up with advancements in automotive technology?

Talk about your commitment to continuous education, referencing any technical courses, certifications, or workshops you've attended. Describe how you apply this knowledge at work and your enthusiasm for keeping up with new technologies.

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Describe your experience in leading or training other technicians.

If you have experience in this area, outline specific instances where you mentored or led your peers. Discuss any formal or informal training you've provided and the positive outcomes achieved as a result of your leadership.

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What is your approach to teamwork in the shop?

Share your belief in collaboration and how important it is for success in an automotive environment. Provide examples of times you've worked alongside teammates to tackle challenges and ensure efficient service.

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Have you ever had to deal with a difficult customer? How did you handle it?

Discuss a specific instance where you encountered a challenging situation with a customer. Emphasize your conflict resolution skills and focus on how maintaining professionalism helped resolve the issue effectively.

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What tools or equipment are you proficient in using?

Mention specific automotive tools and equipment relevant to the Lead Technician role. Highlight any specialized tools you are proficient with and explain how those tools help you deliver quality service.

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Why do you want to work for Monro as a Lead Technician?

Share your genuine motivation for joining Monro. You might highlight its reputation in the industry, commitment to quality service, or opportunities for career advancement that resonate with your professional goals.

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Founded in 1957 and headquartered in Rochester, New York, Monro, Inc is a chain of automotive repair centers. The company provides services for automotive under car repair and tire sales .

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Full-time, on-site
DATE POSTED
April 1, 2025

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