Program Manager for Digital Engineering Service(Client Service)

Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking.

The Group’s operating companies include Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking Corporation (Japan’s leading trust bank), and Mitsubishi UFJ Securities Holdings Co., Ltd., one of Japan’s largest securities firms.

The Project Promotion team is part of the IT Planning, Reporting and Administration department (IPR). The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning processes including annual budget planning.

The Digital Engineering Service Portfolio is part of the Project Promotion team which delivers EMEA and global projects within the planned schedule and budget.

NUMBER OF DIRECT REPORTS

2-3 Consultants / Contractors as part of wider project delivery team.

MAIN PURPOSE OF THE ROLE 

• The successful candidate will be part of the Digital Engineering Service Portfolio Change function, reporting into the Portfolio Lead and its corresponding delegate on a regular basis.
• The Program Manager is responsible across each program/project for ensuring quality, outcomes, timelines and cost requirements are met. Among other Project Management tasks, the candidate will be responsible for the creation and maintenance of RAID logs, Business Justification documents, and Status reporting activities.
• The Program Manager will need to have extensive experience in Financial Institutions.

• Strong communication and interpersonal skills is a must, and candidates must have a well-organized structured approach to managing medium to large projects and work well with senior stakeholders, subject matter experts and consultants.

• To engage key staff in Technology team (as well as other key stakeholders from other departments) who are impacted by the portfolio of investment and (in-scope) expense projects.
• To provide accurate, and concise, point-in-time reporting to all stakeholders, generated from golden source tools including the General Ledger, and PPM (Portfolio, Program, Project Management) tools. 

KEY RESPONSIBILITIES

• Co-ordination across projects / work streams and across wider program to ensure synergies are identified and optimized
• Partner with key stakeholders across the 1st and 2nd LoD to ensure compliance with relevant firm policies and framework, understand external regulatory expectations and industry standards, where appropriate
• Oversee analysis / output and form clear recommendations and proposals that are based on sound business rationale ensuring consensus and collaboration with functional partners required to opine or sign off
• Run and manage steering committees (if required), working groups (cross functional) and ensure accountability of actions against planned timelines.
• Be a trusted partner functional stakeholders and Planning department ensuring updates, issues and consensus is effectively managed and delivered.
• Manage implementation deliveries ensuring transparency of risks, issues and dependencies that are fully aligned to functional / business owners.
• Develop detailed project plans incorporating inputs from all project participants, and report on status of deliverables.
• Manage the project costs against budget and report status update on the project budget.

WORK EXPERIENCE

Essential:

• Experience in successfully leading full lifecycle complex projects
• Minimum 10 years proven track record delivering projects to financial institutions within time and budget.
• Strong governance approach to delivery
• Effective communication and leadership
• Experience of working with and negotiating contracts for vendors and consultancies 

Preferred:

• Strong knowledge of banking regulations and running regulatory projects.
• Good understanding of financial products and front-to-back processes.
• Demonstrable track record of managing multiple stakeholders and building relationships across diverse skill sets and across the organisation.
• Coaching, mentoring and leadership skills
• Excellent communication skills and the ability to communicate at all levels.
• Proven experience of managing budgets.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential

• Proven experience and expert understanding of delivering through full project lifecycle SDLC/PDLC using waterfall and agile approaches
• Strong project delivery and deadline management
• Financial – cost categorization (capital vs expense)
• Demonstrable track record of managing multiple stakeholders and building relationships across diverse skillsets and across the international organization
• Direct experience in managing multiple functional stakeholder (senior level) and consultants to derive clear and tangible outcomes
• Experience with identifying project outputs and tracking Business benefits.
• Familiarity with / experience of adhering to key controls (including SOX, project delivery standards, third party risk management, operational resilience management, operational risk management, data protection and financial services regulations)

Please note MUFG operate a hybrid working policy with 3 days in the office per week.