Patient Services Coordinator - 'Ohana Mammography Center

As a Patient Services Coordinator at 'Ohana Mammography Center, you will be responsible for critical tasks that maintain the clinical flow. This includes updating patient information, scheduling appointments, preparing patient charts, verifying insurance, and responding promptly to patient requests. Your role is vital in ensuring that patients receive care efficiently and effectively.

To qualify for the Patient Services Coordinator position at MultiCare's 'Ohana Mammography Center, you should possess a high school diploma or GED. While experience as a medical receptionist is preferred, a passion for providing excellent customer service and knowledge of medical terminology can set you apart. Your ability to communicate professionally with both patients and team members is essential.

At MultiCare, we value our employees' growth and development. As a Patient Services Coordinator, you will have access to various opportunities, including training, mentorship programs, and a supportive work environment. Our mission-driven culture encourages advancement and lifelong learning, helping you to enhance your skills and advance your career.

The Patient Services Coordinator position at 'Ohana Mammography Center follows a Monday to Friday schedule, with shifts from 6:30 AM to 3:00 PM. This consistent daytime schedule allows for a work-life balance while engaging in meaningful patient care responsibilities.

MultiCare provides a comprehensive benefits package for its Patient Services Coordinators, including competitive salary, medical and dental coverage, retirement benefits, and paid time off. The organization has been recognized as one of America’s Best Employers by State, reflecting its commitment to employee well-being and satisfaction.

When answering this question, discuss specific systems or techniques you've used to efficiently manage patient information, emphasizing your attention to detail and organizational skills. Providing examples of your experience in updating records and maintaining confidentiality will showcase your capability.

It's important to demonstrate effective time management skills here. You could explain your strategy for prioritizing urgent requests and ensuring all patient needs are met promptly, perhaps using examples from past roles where you balanced multiple responsibilities.

Share specific techniques you've utilized to create a welcoming environment for patients. This may include active listening, empathetic communication, and going the extra mile to assist patients with their inquiries or needs.

When responding, illustrate your ability to remain calm, composed, and empathetic in challenging situations. Discuss techniques like actively listening to the patient's concerns, validating their feelings, and working collaboratively to find a solution.

This question allows you to showcase your organizational skills. Discuss any scheduling software you've used and provide examples of how you've effectively coordinated multiple appointments while ensuring a smooth patient experience.

Highlight the importance of attention to detail and systematic approaches in this response. You might mention specific protocols you've followed to verify insurance and how you worked to resolve any discrepancies encountered.

Discuss your approach to communication and teamwork in your answer. Highlight examples of how you’ve contributed to a positive team dynamic and how you share important information to improve overall patient care.

Talk about the various tools and software you have experience with, discussing how they have enhanced your efficiency and patient care. This could also include examples of how you've learned new technologies quickly to benefit your role.

Mention your commitment to continuous learning and professional development. Discuss steps you take, such as attending training sessions, reading relevant updates, or being proactive in seeking out information to ensure you are always informed.

Reflect on MultiCare's mission and values and tie those into your personal goals or values. Illustrate how your personal passion for patient care aligns with the organization's commitment to the health and well-being of the community.