AVP, Risk Management Field Operations - Commercial and E&S/Specialty

Key Responsibilities:    ​

• Development and execution the strategic vision for delivery of risk assessments and services across current and future practices through a multitude of methods. Develop a 3–5-year strategic road maps for each industry where the goals align with the overall CL, E & S/S vision and helps support their business goals.  
• Develop a national delivery strategy to exceed the needs of Underwriting and our clients from a risk management perspective. Work with partners (UW, Claims, Client Services, & Marketing) to understand their goals and adjust our methodology to best meet their needs efficiently and effectively,
• Refine risk assessments with the help of Staff Underwriting, Industry Practices and Risk Management Industry leaders to provide the needed analysis to help UW price, bind and retain profitable business without over producing the reports. Provide industry-specific solutions that address loss leaders and exposures within the specific industries.
• Lead a team of Field Directors that will support delivery of specialization risk assessments and consultative services across Risk Management's Field & Client Services organization to be seen as industry leaders in areas such as Construction, Manufacturing, Real Estate/Accommodations/Food, and Human Services/Sr. Living and Non-profit.  
• Improve efficiency and cycle times through the implementation of a strategic operating model. Develop clear and concise expectations on what is required while empowering risk management professionals to adapt as necessary by the situation. 
• Design and build an inside/virtual risk management team to handle the risk management and consultation needs of clients based on the complexity of the risk, time required to complete and expectations of the Industry Practices and Staff Underwriting. Proper design and utilization of this team will lead to efficiency and effectiveness gains. 
• Improve industry expertise of the field team through evaluations, development, and guidance from the industry technical experts, field leadership and underwriting partners. Partner with Learning & Development to build foundational to expert level learning paths.  
• Partner with leadership, underwriting and other internal departments across the CL, E & S and Specialty organization to provide coordinated account stewardship. Align services to address loss leaders, improve the risk profile of the account and increases overall retention of profitable accounts. 
• Engage in feedback process to improve alignment with Underwriting, Staff Underwriting, Claims, Reserving, Pricing, Modeling, IT, and Operations. Foster cross-functional collaboration, establishes regular feedback sessions with relevant departments, share insights, challenges, and opportunities and creates solutions to enhance overall performance. 
• Enhance quality, efficiencies, and impacts that drives continual improvements. 
• Oversees associate management including performance management, engagement, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement, and corrective actions for direct and possibly indirect reports.

May perform other responsibilities as assigned.   

Reporting Relationships:  Reports to Sr. AVP, Risk Management, CL/ESS and will lead a team of 8-10 Direct Reports and 70 Indirect Reports 

Typical Skills and Experiences:   

Education:  Undergraduate studies preferably in risk management or a related field, graduate studies preferred. 

License/Certification/Designation: CPCU, CSP, ARM or other industry designations preferred.        

Experience:  Typically, 15+ years of commercial risk management and/or other related experience to include extensive technical knowledge, field leadership expertise and at least 5-7 years of management experience. 

Knowledge, Abilities and Skills:   

Comprehensive knowledge of industry strategy including risk management, underwriting, operations, and finance. Strong business acumen with expertise in risk management within multiple industry segments.  Demonstrated competency in strategic and organizational agility and managing a vision and purpose.  Has strong problem-solving skills and proven record of strong decision quality. Strong analytical skills and aptitude for financial evaluation of business performance.  Ability to collaborate and build strong relationships across the organization. Can influence how we drive results, deal with ambiguity, and communicate effectively at all levels in the organization.  Strong self-starter who is innovative with initiative. Proven track record of setting goals and delivering results. Extensive risk management expertise with the ability to integrate knowledge across product lines and segments. Experienced in leading large field risk management teams, setting strategies and executing them throughout a national field organization. Knowledge of commercial property & casualty; insurance operations; finance concepts; regulatory environment; account management; analyzing and problem solving; decision making, building relationships; courage; innovation; communicating effectively, engaging and motivating people; negotiation; influencing others; focusing on service; managing and improving processes; executing well; planning and organizing work. 

Other criteria, including leadership skills, competencies and experiences may take precedence.  

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.