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Training & Relationship Manager - NSW

About Netwealth

Netwealth is more than a company; it is a catalyst for change, inspiring a new perspective on wealth and a brighter future for everyone involved. Our innovative and award-winning wealth management platform reflects our commitment to excellence and cutting-edge technology.

Founded in 1999, Netwealth has grown rapidly, driven by an entrepreneurial spirit that encourages us to challenge the status quo. Our NextGen superannuation and investment technology exemplify our agile and nimble approach, unburdened by bureaucracy, allowing us to adapt quickly to meet the needs of our clients.

At Netwealth, our team is our greatest asset. We are a collective of passionate individuals dedicated to making life better for more Australians. Our values—Curious, Optimistic, Courageous, Collaborative, Agile, and Genuine—are the guiding principles that shape our decisions and define how we present ourselves to the world. Join us in our mission and become part of a team that not only envisions a better future but actively works to create it.

The Opportunity:

This position is initially responsible for servicing existing and pipeline clients training and development needs on a day to day basis and being a support function to the practice at all levels of the business. The primary relationship rests with the Senior Distribution Manager (SDM) and with the Training and Relationship Manager (TRM) supporting Principal, Administrators and Advisers.

The secondary responsibility of the position is to support advisers within dealerships who have approved Netwealth as a platform provider in order to secure their business and assist with all their training needs. A critical role for Netwealth is to provide support to these advisers in understanding and using the Netwealth products and thereby growing their use of our products.

This role may include interstate travel.

You will:

  • Be responsible for the training and development of Netwealth clients;

  • Market the Netwealth products to existing advisory groups to assist in rapidly growing the Netwealth business and its distribution network;

  • Be linked to regional budget and working with SDM to grow new sales and strengthen pipeline;

  • Administer SDM pipeline;

  • Maintain and develop existing relationships;

  • Maintain regular contact with established adviser base as allocated;

  • Build our training commitment to advisers who work with Netwealth;

  • Mentor other team members in both business development and marketing ideas and strategies;

  • Play a key role in the accuracy and planning of key clients in the in-house CRM, Microsoft Dynamics

  • Contribute to Netwealth business development strategies and events.

You have:

  • A deep understanding of platform functionality and the financial services industry;

  • Excellent communication skills;

  • Self-motivating with excellent time management & organisational skills;

  • The ability to work autonomously;

  • High level of technology competency;

  • A team player with an agile and collaborative mindset.

Life At Netwealth

At Netwealth, people are our core strength, and we invest in our employees no matter what stage of life they are in.  When you're at your best, we're at our best!

We prioritise the growth of our employees, and you'll be able to learn and develop yourself and your career at Netwealth.  We provide access to further education and diverse training opportunities, and we actively support internal mobility.  32% of our jobs filled in 2023 were from internal candidates.

We have a flexible and adaptable hybrid working policy with the expectation you'll spend 4 days a fortnight coming into our state-of-the-art office.  We're located in the heart of Melbourne's CBD and have all the bells and whistles you would expect - including modern end of trip facilities for your commute to work, and breakfast provided daily.

We have a number of benefits that have been designed with a focus on health and well-being, support and growth.  Some of these include:

  • Family-friendly workplace, with parental leave and a kid's holiday programme

  • Wellness and lifestyle perks including discounted gym memberships, income protection, flu shots, wellness weeks, shopping and retail discounts, access to financial wellbeing services

  • We're a social bunch and love to get together regularly, participating in corporate sporting events, games and trivia nights

  • Employee Resource Groups - LGBTQIA, Women of Netwealth, Culture Group, Carers Group

  • Support for community involvement through volunteering and our Netwealth Impact Group

Apply now!

Here at Netwealth, we support and encourage everyone to bring their genuine selves to work (it’s one of our core values), and we’re proud of our inclusive and diverse workforce.  We are committed to this through our gender equality, disability, LGBTQIA+, well-being and cultural initiatives.  We are proud to be endorsed and certified by Work180, Family Friendly Workplaces and Great Place to Work.

Are you curious about this opportunity but don't meet every single requirement? Research shows that we don't always apply to jobs we are interested in unless we meet every single qualification. If you are excited about this role but don't tick every box, we encourage you to apply anyway!  If you require any reasonable adjustments throughout the recruitment process, please let us know by emailing people@netwealth.com.au

Average salary estimate

$90000 / YEARLY (est.)
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$80000K
$100000K

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What You Should Know About Training & Relationship Manager - NSW, Netwealth

As a Training & Relationship Manager at Netwealth in beautiful Sydney, you will play a vital role in transforming how our clients engage with our innovative financial platform. Your day-to-day will involve providing top-notch training and development to both existing and prospective clients, ensuring they maximize the benefits of our state-of-the-art investment technology. You’ll work closely with the Senior Distribution Manager and support clients at all levels, from Principals to Administrators and Advisers. Not only will you be sharing your knowledge about our products, but you'll also ensure that advisers within dealerships understand and effectively use Netwealth as their chosen platform. Your passion for delivering exceptional service will shine as you build strong relationships with our adviser base, ensuring regular check-ins and offering guidance tailored to their business needs. This role may even include exciting interstate travel! You’ll have the opportunity to mentor other team members, drive market engagement, and actively contribute to the development of successful business strategies. At Netwealth, we’re committed to the growth and well-being of our team, so not only will you be enhancing your own skill set, but you’ll also be part of a culture that thrives on collaboration, agility, and genuine camaraderie. If you're self-motivated, possess excellent communication skills and have a solid understanding of the financial services industry, this could very well be the next step in your career. Join us in making a positive impact on the lives of Australians through our outstanding wealth management services!

Frequently Asked Questions (FAQs) for Training & Relationship Manager - NSW Role at Netwealth
What are the primary responsibilities of a Training & Relationship Manager at Netwealth?

The Training & Relationship Manager at Netwealth is primarily responsible for servicing existing clients' training and development needs while also supporting advisers to enhance their understanding of our wealth management platform. Key duties include delivering tailored training sessions, maintaining regular communication with advisers, administering the Senior Distribution Manager's pipeline, and contributing to business development strategies.

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What qualifications are required for the Training & Relationship Manager position at Netwealth?

To be eligible for the Training & Relationship Manager role at Netwealth, candidates should possess a deep understanding of platform functionality within the financial services industry. In addition to strong communication skills, candidates need to demonstrate self-motivation, excellent organizational skills, and high technology competency to effectively support advisers and enhance their use of our products.

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Is travel involved in the Training & Relationship Manager role at Netwealth?

Yes, the Training & Relationship Manager position at Netwealth may involve interstate travel. This is part of the role's responsibility to ensure comprehensive training and relationship-building with advisers across various regions, further enhancing their understanding and use of our innovative wealth management platform.

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How does Netwealth support employee development for a Training & Relationship Manager?

Netwealth prioritizes employee growth, offering diverse training opportunities and support for further education. The company also encourages internal mobility, demonstrated by the fact that 32% of jobs were filled internally in 2023, giving employees avenues to develop their careers while staying within the organization.

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What is the work culture like for a Training & Relationship Manager at Netwealth?

The work culture at Netwealth is characterized by collaboration, support, and inclusivity. Employees are encouraged to bring their genuine selves to work, and the company fosters a family-friendly environment with numerous wellness programs and social activities, including corporate sporting events, trivia nights, and more.

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Common Interview Questions for Training & Relationship Manager - NSW
How do you approach training and development for clients in the financial services industry?

When training clients in the financial services industry, I focus on understanding their specific needs and tailoring the training content to align with their goals. I engage them through interactive sessions that encourage questions and practical application of the tools and features available on the platform.

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Can you give an example of how you've built relationships with advisers in a previous role?

In my previous role, I regularly scheduled one-on-one check-ins with advisers to understand their challenges and successes. By actively listening and providing ongoing support, I developed stronger relationships, which ultimately led to increased product utilization and sales growth.

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What strategies would you employ to grow Netwealth's distribution network?

To grow Netwealth's distribution network, I would focus on developing strong partnerships with key advisers and their teams. This includes providing tailored training, regular touchpoints, and creating marketing materials that resonate with their clientele to showcase the benefits of using Netwealth's platform.

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How do you prioritize your tasks in a busy role like Training & Relationship Manager?

I prioritize tasks by assessing the urgency and impact of each task. I use tools like task management software to keep track of my responsibilities, ensuring I allocate my time efficiently to high-priority projects while remaining flexible to accommodate urgent requests from advisers and clients.

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Describe a time when you had to work autonomously. How did you handle it?

In a previous position, I was given the responsibility to develop a training program independently. I took the initiative to conduct research, gather feedback from colleagues, and create a comprehensive program that delivered measurable results, demonstrating my ability to work autonomously while driving positive outcomes.

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What is your understanding of platform functionality in financial services?

I understand that platform functionality encompasses the features and tools that enhance client engagement and investment management. It's crucial to have a thorough understanding of how these tools help advisers better serve their clients and streamline operations.

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How would you contribute to Netwealth's business development strategies?

I would contribute to Netwealth's business development strategies by leveraging my knowledge of the financial services landscape to identify potential market opportunities, building a pipeline of new clients, and working with the distribution team to refine our value proposition that resonates with advisers.

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What techniques do you use to maintain and develop relationships with existing clients?

To maintain and develop relationships with existing clients, I employ proactive communication, regular follow-ups, and personalized service tailored to their evolving needs. I also seek feedback to continuously improve our offerings and ensure they feel valued as clients.

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How do you stay updated on industry trends that affect your role?

I stay updated on industry trends by subscribing to key publications, attending conferences, and participating in relevant training sessions. Networking with industry professionals also provides insights that allow me to adapt and respond to changes effectively.

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Why do you want to work at Netwealth as a Training & Relationship Manager?

I am drawn to Netwealth's innovative approach to wealth management and its commitment to employee growth and well-being. I believe in the company’s values of collaboration and genuine service, and I am excited about the opportunity to contribute to a team that strives to make a difference in the financial outcomes of its clients.

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DATE POSTED
April 5, 2025

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