Account Manager

As an Account Manager at Nexxen, your primary responsibilities include managing client relationships, delivering premium campaign management, and ensuring client retention and satisfaction post-sale. You'll also work on diagnosing client needs, implementing strategies to drive revenue, and coordinating with internal departments to streamline campaign launches and performance reporting.

Nexxen requires candidates for the Account Manager position to have at least 1 year of experience in digital media or account management. A strong academic background, preferably with a BA/BS or graduate degree, is preferred. Additional strengths include strong organizational and communication skills, as well as proficiency in tools like Salesforce and Excel.

Nexxen is committed to fostering an environment that supports career growth for Account Managers. You’ll receive ongoing training on our products and platforms, and work collaboratively with other Account Managers, which provides ample opportunities for mentorship and shared learning. Plus, your performance in driving client success directly contributes to your professional development.

Key skills for an Account Manager at Nexxen include strong communication abilities, attention to detail, and organizational capabilities. You should also have a knack for analytical thinking and project management, as well as proficiency with digital tools such as Salesforce and Excel. A consultative approach in client interactions is paramount for success in this role.

At Nexxen, the culture for Account Managers is built around the 3Cs: Customer Centric, Curious Mindset, and Collaborative with No Ego. This framework encourages a supportive and dynamic work environment where teamwork and innovation thrive, making it possible to enjoy both personal growth and team success.

When prioritizing tasks as an Account Manager, it's essential to assess the urgency and impact of each task on client satisfaction and project timelines. Utilizing tools like project management software can help keep track of tasks, while regular check-ins with team members ensure alignment and responsiveness to shifting priorities.

A solid approach to turning around a dissatisfied client involves listening carefully to their concerns, acknowledging any mistakes, and working collaboratively to outline a solution. For instance, by actively engaging with the client and providing personalized alternatives or adjustments based on their feedback, I have successfully restored trust and strengthened the client relationship.

I focus on maintaining open communication and regularly checking in with clients to understand their evolving needs. By personalizing interactions and providing value through insights or tailored recommendations, I build trust and rapport, which helps cultivate long-term relationships.

When confronting performance issues in campaigns, I first analyze the data to identify trends or problems. After diagnosing the issue, I communicate with the client to provide transparency and seek their input. Then, I collaborate with internal teams to develop solutions, followed by proactive monitoring to ensure the campaign is back on track.

Data analysis is fundamental in my role as an Account Manager. It enables me to understand campaign performance, identify upsell opportunities, and craft tailored recommendations based on client objectives. Leveraging market insights allows me to provide strategic guidance that enhances the client's overall advertising efforts.

My experience with Salesforce as an Account Manager includes using it for managing client data, tracking campaign performance, and keeping detailed records of client interactions. This ensures that I have accurate insights to personalize our approach and improves overall efficiency within the team.

To develop upsell opportunities, I closely monitor the client's needs and how well our offerings align with their business objectives. Engaging in regular check-ins with clients allows me to identify where we can provide additional value and suggest relevant products or services that could enhance their results.

My combination of digital media experience, strong communication skills, and passion for client success make me a great fit for the Account Manager role at Nexxen. I thrive in collaborative environments and am proactive in identifying solutions, which resonates with Nexxen's culture of flexibility and innovation.

To ensure accurate reporting, I make it a priority to maintain updated records within our systems. Regularly checking in with internal teams helps me gather all necessary data, and I present this information clearly and transparently to clients, ensuring they understand their campaign progress and any actionable insights.

During the onboarding process for new clients, I focus on thorough training and platform demos to ensure they feel confident using our services. Additionally, I gather initial feedback on their goals and preferences, allowing me to tailor our approach and maximize the effectiveness of their campaigns right from the start.