Bilingual Customer Service Specialist - Entry Level

As a Bilingual Customer Service Specialist at Nielsen, your primary responsibilities include cultivating strong relationships with our panel families, conducting engaging phone interviews for eligibility verification, and ensuring accurate data collection. You'll also focus on exceeding performance goals related to sample quality and customer satisfaction.

To apply for the Bilingual Customer Service Specialist position at Nielsen, you need to be fluent in both English and Spanish, both in written and verbal communication. Additionally, a high school diploma or equivalent work experience is required.

Nielsen offers a variety of benefits for Bilingual Customer Service Specialists, including grocery vouchers, financial support for internet connectivity, a savings fund, major medical coverage, life insurance, vacation bonuses, and flexible working hours with a hybrid model.

The work environment for a Bilingual Customer Service Specialist at Nielsen combines in-office and remote work. While most of your time will be spent in the office, the role offers significant flexibility to work from home, aligning with today's modern working needs.

At Nielsen, entry-level Bilingual Customer Service Specialists have significant opportunities for growth. The company is committed to providing training and support, allowing you to advance within the organization and expand your skills in media measurement and customer service.

When answering this question, highlight specific examples of your past customer service experiences. Talk about how you handled difficult situations, addressed customer concerns, and worked to exceed customer expectations, which are crucial in a Bilingual Customer Service Specialist role.

Express your interest in Nielsen's mission to power a better media future and how your bilingual skills can enhance customer interactions. Mention the unique opportunity to contribute to meaningful insights, underlining both your personal ambitions and alignment with the company’s goals.

Speak about the importance of active listening and empathy in establishing connections. Give examples of how you engage customers, ask relevant questions, and provide tailored solutions, emphasizing your bilingual skills to enhance communication.

Share a specific story where you went above and beyond in a previous role. Mention the goal, your strategy for achieving it, and the positive outcome. This will showcase your dedication and ability to meet the high standards we value at Nielsen.

Define good customer service in terms of effective communication, understanding client needs, and providing timely assistance. Relate this to the role at Nielsen, discussing how these principles shape your service approach.

Discuss your approach to managing challenging discussions, such as remaining calm, listening actively, and seeking solutions. Emphasize the importance of empathy and patience, critical traits for a Bilingual Customer Service Specialist.

Explain how bilingualism enhances service quality by allowing you to communicate with a broader audience. Share examples of how speaking both English and Spanish can resolve issues more efficiently and foster better relationships with clients.

Mention any relevant CRM systems or communication platforms you've used in previous roles. Discuss your adaptability in learning new software, a vital trait for a Bilingual Customer Service Specialist at Nielsen.

Share a specific instance where you maintained a high quality of service despite time constraints. Describe your planning and prioritization skills, showcasing your ability to thrive under pressure.

Discuss your aspirations within the customer service field, emphasizing your commitment to continuous learning and growth. Mention how you hope to leverage your skills at Nielsen to advance and contribute meaningfully to the company's success.