Entry Level Contact Center Researcher - Bilingual English Spanish

As an Entry Level Contact Center Researcher at Nielsen, your primary responsibilities will include conducting phone surveys, collecting data, and providing exceptional customer service to panelists and customers in the US. You'll be tasked with maintaining confidentiality during calls, troubleshooting basic technical issues, and adhering to quality and performance standards, all while working in both an office and remote setting.

To qualify for the Entry Level Contact Center Researcher position at Nielsen, candidates must possess 100% fluency in both English and Spanish, both written and spoken. Additionally, a high level of energy, strong communication skills, and familiarity with technology are essential. The ideal candidate should also be self-motivated and comfortable working independently.

The work schedule for the Entry Level Contact Center Researcher at Nielsen offers flexibility. You will be expected to work in the office three times a week while enjoying the option to work remotely on other days. We accommodate various shifts to fit your lifestyle, including evenings and weekends, ensuring that you can choose a schedule that works best for you.

Nielsen provides comprehensive training for its Entry Level Contact Center Researchers to ensure that you are well-equipped to perform your duties effectively. Training will cover best practices in customer service, data collection techniques, and troubleshooting basic issues, so you'll feel confident when making calls and interacting with our clients.

Nielsen offers an attractive benefits package for Entry Level Contact Center Researchers, which includes base compensation, grocery vouchers, medical coverage for you and your family, and a savings fund. Additionally, employees enjoy bonuses during vacations and Christmas, along with flexible working hours to help you maintain a healthy work-life balance.

When answering this question, focus on any previous roles where you’ve interacted with customers or handled inquiries. Share specific examples to illustrate your communication skills and ability to resolve issues, showing how those experiences have prepared you for the Entry Level Contact Center Researcher position.

In your answer, demonstrate your problem-solving skills and the importance of active listening. Explain how you would empathize with the customer’s concerns, gather the necessary details, and work towards finding a solution, emphasizing the focus on customer satisfaction, which is essential for the Entry Level Contact Center Researcher role.

To answer this question, share a specific scenario where you managed multiple tasks simultaneously. Highlight your organizational skills and how you prioritized your workload, demonstrating that you can handle the demands of an Entry Level Contact Center Researcher while maintaining productivity and accuracy.

In your response, express your understanding of active listening and tailoring your approach to each participant. Highlight techniques such as using an engaging tone, asking open-ended questions, and creating a friendly atmosphere that encourages participation.

Your answer should reflect your alignment with Nielsen’s mission. Discuss aspects of the company that resonate with you, such as their commitment to data integrity and audience engagement. Convey your enthusiasm to contribute positively to the team and enhance the company's goals.

Detail any experience you have with technical tools or software. Share examples where you successfully resolved technical issues, illustrating your comfort level with technology, which is crucial for the Entry Level Contact Center Researcher position.

Stress the importance of confidentiality in customer interactions and detail the protocols you follow to protect sensitive information. Highlight your commitment to maintaining privacy, which is vital in the role of an Entry Level Contact Center Researcher.

Here, you should emphasize key elements such as communication, empathy, and timely resolution of issues. Discuss how these components contribute to a positive customer experience, which is vital for the success of an Entry Level Contact Center Researcher at Nielsen.

In your answer, discuss strategies for balancing efficiency with quality. Highlight your techniques for workflow management and stress the importance of quality assurance in every interaction, fundamental for the Entry Level Contact Center Researcher role.

Always prepare questions to show your interest and engagement. You can ask about the training process, team dynamics, or the performance metrics you would be evaluated on, demonstrating your enthusiasm for the role and desire to understand the company better.