Sales Manager | Full-Time | Santa Clara Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Sales Manager promote and book events for the facility through an aggressive sales & marketing effort. To work with the customer on initial rates and terms of the contract and to convey that information to other necessary facility staff to further work effectively with the customer.  

This role pays an annual salary of $78,500-$85,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until June 20, 2025.

About the Venue

The Santa Clara Convention Center is proudly owned by The City of Santa Clara. We are strategically located in the heart of Silicon Valley, a prime location for conventions, trade shows and exhibitions. The Santa Clara Convention Center is minutes from hotels, restaurants, Levi’s Stadium, California’s Great America Theme Park, and many of the largest and most influential technology companies in the world, with easy access to freeways and Norman Y. Mineta San Jose International Airport and only 45 miles south of San Francisco. The Convention Center features 100,000 square feet of exhibit space, a 22,400 square foot ballroom, 31 breakout rooms and a 607-seat theater and attracts over 350,000 visitors annually. The facility is an integral economic component of Santa Clara, generating economic benefits through attendee direct and indirect spending and sustaining over 500 local jobs.

Responsibilities

• Represent the facility to potential facility users, respond to inquiries regarding facility use and send out marketing/rental materials.
• Assist facility users in finalizing booking arrangements including preparation of proposals and contracts as well as collection of deposits due.
• Reports to the Senior Director of Sales.
• Represent the facility as its primary sales representative both locally and out of town.
• Attends Trade Shows and industry functions as a representative of the destination.
• Researches, identifies and established the appropriateness of groups for the facility.
• Contacts prospective user groups and individuals to initiate the sales effort.
• Discusses the facility with site selection committees or appropriate others.
• Assists in developing and implementing the sales/marketing activities of the facility including developing budget submissions and follow-through systems and procedures.
• Meets specified assigned sales goals and objectives.
• Initiates written and oral communications internally and externally.
• Promptly responds to all customer calls and requests within a 24-hour period.
• Maintains relationships with DMO and other hospitality establishments and promotes effective relations with representatives of local and user groups.
• Participate in local and community organization networking opportunities monthly.
• Communicates problems and proposed solutions to the Senior Director of Sales.
• Submits weekly sales activity reports and performs related duties as required.
• Will perform outside sales calls and solicitation calls as required.
• Work cohesively with other departments.
• Attend internal meetings and represents the facility as deemed necessary.
• Adheres to sales guidelines and procedures when booking business.
• Prepares and executes Proposals, Space requests and License Agreement requirements.
• Must be available for evening and weekend work as required.
• All other duties as assigned by Senior Director of Sales.
• Meets and/or exceeds required assigned revenue goals.
• This position supports the overall tasks related to Sales for the facility, such as providing administrative assistance in the maintenance and data entry of the CRM and internal management systems.
• Adheres to sales guidelines and procedures when booking business.
• Participate in the development and implementation of goals, objectives, policies, and priorities of all Sales programs and activities.
• Support all services and activities of the Sales Department within the facility including sales tools and materials, proposals, sales calls and contracts.
• Prepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangements.
• Conduct tours of facility for potential licensees; answer questions and provide information regarding facility capabilities.
• Perform other duties and responsibilities as assigned.

Qualifications

• Minimum of 3-5 years of increasingly responsible experience in an administrative support position, preferably in a sales capacity at a hotel, convention center or related meeting.
• Bachelor’s degree from an accredited college or university with major course work in marketing, public relations, business administration, hospitality management or other related.
• Additional years of experience may be substituted for formal education .

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.