Barista (Seasonal) | Toast & Tee Coffee Collective

As a Barista at Toast & Tee Coffee Collective, your primary responsibilities include serving guests with a friendly demeanor, upselling beverages and pastries, processing orders accurately, and maintaining a clean workspace. You will also anticipate customer needs, provide legendary service, and assist in training new team members, all while adhering to health and safety standards and keeping to the values of Omni Hotels & Resorts.

To be considered for the Barista position at Omni PGA Frisco Resort, candidates should ideally have previous barista experience, along with cash handling skills. Flexible availability, including weekends and holidays, is a must. Additionally, you should be able to lift at least 30lbs and have or be able to obtain a Food Handlers and TABC certification upon hire.

Toast & Tee Coffee Collective prioritizes excellent customer service by training Baristas to maintain a 'customer-first' mindset. Team members are encouraged to connect with guests, anticipate their needs, and engage with them positively. This dedication to service is an integral part of the Omni Hotels & Resorts mission and culture.

Baristas at Toast & Tee Coffee Collective work in a dynamic environment that can become busy during peak hours. Candidates must be able to stand for extended periods, bend, push, and pull as necessary. A calm demeanor and the ability to work collaboratively with a team are essential for maintaining service standards.

Working as a Barista at Omni PGA Frisco Resort can be a stepping stone for further opportunities within the hospitality industry. With solid performance, you may have chances to advance in roles related to management or specialized positions within the resort, reflecting the commitment to career development that Omni Hotels & Resorts encourages.

When answering this question, consider sharing a specific instance where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answer, highlighting how your attention to detail and enthusiasm made a memorable impact on the customer experience.

An effective answer would focus on communication skills as essential for a Barista, emphasizing that clear, friendly interactions create a welcoming atmosphere. You may also mention adaptability in a fast-paced environment and the ability to work as part of a team to meet customer needs.

To tackle this question, describe your approach to conflict resolution, emphasizing active listening and empathy. Highlight that remaining calm and professional is key, and discuss how you would seek to understand the customer's issue before proposing a solution that aligns with company policies.

In your answer, detail any previous experience you have had as a Barista, including knowledge of coffee brewing techniques, espresso machine operation, or the ability to follow recipe standards. If you have attended any barista training programs, be sure to mention these as well.

It's important to convey your organizational skills in this answer. Describe a method you use to prioritize tasks, such as focusing on customer orders, maintaining cleanliness, or training new partners. Ensure to illustrate your ability to balance multiple responsibilities effectively.

Share your passion for coffee and customer interaction in your response. You may mention the joy of creating unique beverages, forging connections with regular customers, or the satisfaction gained from being part of a positive work environment that serves a vibrant community.

Reflect on a relevant experience where you successfully recommended additional items to a customer. Explain the approach you used, such as suggesting a pastry that pairs well with a coffee beverage, and discuss how your enthusiastic product knowledge fostered a positive response.

In your answer, emphasize your commitment to cleanliness and organization as a Barista. Discuss specific routines you follow, such as regularly cleaning equipment, organizing supplies, and establishing standards that ensure both safety and efficiency during service.

Mention your experience with cash handling, especially your ability to balance registers at the end of your shift. Stress the importance of accuracy to maintain trust with customers and demonstrate how you double-check orders against the register to minimize errors.

Express your genuine enthusiasm for the company's concept and its connection to the vibrant culture of the Omni PGA Frisco Resort. You may want to mention specific aspects you find appealing, such as the retro golf vibe or the opportunity to serve a diverse clientele, showing that you resonate with the brand.