Lobby Attendant - Flex | Part Time

As a Lobby Attendant at the Omni Austin Hotel Downtown, your primary responsibilities will include maintaining the cleanliness of public areas, such as the lobbies, restrooms, and executive offices. You will ensure that these areas meet the high standards of Omni. Additionally, you will respond to guest requests and assist in servicing various areas of the hotel, including the pool and locker rooms.

To apply for the Lobby Attendant position at Omni Austin Hotel Downtown, previous housekeeping experience is preferred. Basic English speaking skills are required, as well as the ability to stand and walk during your shift. Candidates must also be capable of lifting, pushing, or pulling over 30 pounds and are expected to work on weekends and holidays.

Lobby Attendants at Omni Austin Hotel Downtown enjoy a range of benefits, including free downtown parking, access to a cafeteria with complimentary meals, medical and dental plans, an employee assistance program, and travel discounts at Omni hotels. Additional perks include tuition reimbursement and development programs designed to foster career growth.

Omni Austin Hotel Downtown is committed to supporting employee growth through various development opportunities. They offer discounted courses from E-Cornell, leadership development programs, and internal reward programs aimed at enhancing both personal and professional skills.

The work environment for a Lobby Attendant at Omni Austin Hotel Downtown is dynamic and collaborative. Employees are encouraged to embody a culture of respect, gratitude, and empowerment, making it a great place to develop skills while providing excellent service to guests in a luxury setting.

When answering this question, highlight any previous experience in housekeeping, focusing on the specific standards you maintained at prior jobs. Discuss the importance of cleanliness in hospitality and how it contributes to the guest experience.

To effectively answer this question, share examples of past experiences where you successfully managed guest requests or resolved complaints. Emphasize your communication skills and commitment to providing a positive solution.

In your response, outline methods you use to prioritize tasks and manage your time efficiently. Whether it's creating a checklist or setting specific goals for your shift, provide details on how you maintain organization under pressure.

Discuss your understanding of safety protocols, such as properly marking wet floors and handling cleaning supplies responsibly. Provide examples of how you have prioritized safety to prevent accidents in your past roles.

Your answer should reflect a passion for serving others and creating memorable experiences for guests. Share a specific instance that inspired you to pursue a career in hospitality, reinforcing your enthusiasm for the role.

To address this question, outline your approach to multitasking, such as prioritizing urgent tasks or rotating between different responsibilities. Illustrate with a specific example where you effectively managed competing demands.

When answering, emphasize the importance of active listening, responding to guest needs with empathy, and creating positive interactions. You can also reference specific customer service experiences that highlight your approach.

Recount a specific story where you made an extra effort to enhance a guest’s experience, whether by anticipating their needs or providing personalized service that contributed to guest satisfaction.

Share strategies for adapting to changes, such as staying flexible and having backup plans ready. Provide an example that illustrates your agility in responding to unexpected situations in the workplace.

Emphasize the values and culture of Omni, sharing how they align with your personal work philosophy. Move beyond general interest to discuss specific attributes of the hotel, like its commitment to exceptional service and associate satisfaction, which attract you to the position.