Principal Customer Success Architect – Privacy & Compliance

The Principal Customer Success Architect – Privacy & Compliance at OneTrust is tasked with establishing trusted advisor status with senior business leaders, developing strategic architectural design documents, and leading workshops to align OneTrust's capabilities with business objectives. You will also deliver thought leadership through presentations and engage with customers to build long-term relationships.

A successful candidate for the Principal Customer Success Architect – Privacy & Compliance position at OneTrust should possess a Bachelor's degree and at least 8 years of relevant experience in software consulting or similar fields, along with 3-5 years in a Privacy-related role. Having strong communication skills and the ability to manage multiple projects simultaneously is crucial.

OneTrust is committed to the professional growth of its employees, including the Principal Customer Success Architect – Privacy & Compliance. Employees benefit from comprehensive career development opportunities, company-paid privacy certification exam fees, and mentorship programs that enhance strategic skills and understanding within the organization.

The Principal Customer Success Architect role at OneTrust stands out due to its focus on strategic advisory within a rapidly evolving field of privacy management. Engaging with diverse clients and utilizing innovative technology to tackle entangled privacy regulations offers a unique blend of challenge and fulfillment.

OneTrust values work-life balance and embraces a flexible working model for the Principal Customer Success Architect – Privacy & Compliance role. The company promotes an intentional culture that includes in-office collaboration throughout the year while also allowing for remote work flexibility that fits individual needs.

In crafting your response, focus on specific privacy management initiatives you've led or participated in, detailing how they guided organizations in becoming compliant with privacy regulations and mitigated privacy risks.

To answer effectively, share examples of previous engagements where your strategic insights and problem-solving abilities helped you build rapport and establish a trusted partnership with executives.

A comprehensive answer would detail specific time management techniques you employ, such as prioritization, utilizing project management tools, and effective communication with stakeholders.

Explain your process, from planning and setting objectives to facilitating discussions that lead to actionable takeaways, emphasizing collaboration and problem-solving.

When answering, recount a real-life case that illustrates your analytical and advisory skills, focusing on the steps you took to address the issue and how it impacted the client.

Highlight your collaborative mindset, referencing instances where working with cross-functional teams led to successful outcomes in client engagements or internal projects.

Discuss methods you use to keep informed, such as attending industry conferences, participating in relevant training sessions, and following authoritative resources on privacy laws and regulations.

Your answer should encompass critical components like identifying risks, implementing policies, staff training, and continuous monitoring, demonstrating a comprehensive understanding of the subject.

Craft your response around OneTrust's core mission and values—embracing trust, fostering innovation, and supporting organizations globally with responsible data use—and how these align with your professional aspirations.

Illustrate your understanding of customer insights, providing examples of how you would effectively communicate these needs to the product organization to influence future developments.